Quality Assurance Team Lead, HOA

Porch.com, Inc.; Colombia; Remote; COP 42,408,000 - 55,242,000; Full time

Job summary

Porch Group is seeking a Quality Assurance Team Lead to direct the Colombia-based QA team, drive quality across key insurance processes, and bridge our local team with US leadership. You will design audit plans, monitor performance, and coach staff to close performance gaps.

You will work with Learning & Development and Operations to deliver training and implement corrective actions, while maintaining QA documentation and reporting on trends and risks.

Qualifications

• Bachelor's degree in Business, Insurance, or a related field.
• 3+ years in Quality Assurance, auditing, or insurance operations, including experience leading or mentoring a team.
• Strong grounding in insurance operations, compliance, and QA methodology — scorecards, calibration, evaluations.
• Excellent written and verbal English communication skills for reporting to U.S.-based stakeholders.
• A track record of giving constructive feedback that drives real performance improvement.
• Proficiency in Excel and PowerPoint, with comfort using QA or reporting dashboards.
• Experience collaborating across time zones with distributed, cross-cultural teams.
• Experience with U.S. insurance claims, underwriting, or policy administration.
• Familiarity with root-cause analysis and continuous improvement frameworks.
• Experience managing offshore or distributed QA teams.
• Experience with QMS (Quality Management System) platforms.
• Familiarity with AI-forward QA platforms (e.g., automated scoring, speech/conversation analytics).
• Comfort using AI tools in daily work to automate routine tasks and improve personal/team productivity.

Responsibilities

• Lead, coach, and develop a team of Quality Assurance Auditors and Evaluators — including guidance for new and less-experienced staff — through routine check-ins, team meetings, and calibration sessions.
• Design and maintain the audit plan (cadence, sampling approach, and scope) across key insurance processes, then oversee execution and review results for trends and root causes.
• Facilitate QA calibration sessions and validate scoring methodologies across auditors, evaluators, and operations.
• Monitor individual QA performance; recommend action plans for underperformance and coordinate corrective steps with leadership.
• Partner with Operations to develop, track, and close out corrective and preventive actions on recurring quality issues.
• Partner with Learning & Development to deliver and reinforce training content developed jointly with QA, tailoring delivery to audit findings and performance gaps.
• Provide regular quality updates (weekly/monthly) and a formal quarterly report to leadership covering trends, audit results, risks, and corrective actions.
• Maintain QA documentation — audit forms, scorecards, evaluation criteria, and SOPs — keeping it current and accessible.
• Manage team schedules, attendance, and workload to ensure consistent QA coverage.
• Serve as the primary link between the QA team and U.S.-based leadership, escalating risks and driving accountability on action items.

Skills

QA leadership

English communication

Cross-time-zone collaboration

Feedback & coaching

Root-cause analysis

QA analytics

Education

Bachelor's degree in Business, Insurance, or a related field

Tools

Excel

PowerPoint

QMS platforms

AI QA tools

Job description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers 2) led by advantaged underwriting in insurance 3) to protect the whole home. As a leader in the home services software-as-a-service(“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: Quality Assurance Team Lead

Location: Colombia

Workplace Type: Remote

This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.

Job Summary

The future is bright for the Porch Group, and we’d love you to be a part of it as a Quality Assurance Team Lead Porch.com’s Insurance business unit is hiring a Quality Assurance Team Lead to lead our Colombia-based team of Quality Assurance Auditors and Evaluators. You’ll drive consistent quality standards across key insurance processes, coach your team to close performance gaps, and serve as the main connection point between Quality Assurance and U.S.-based Operations leadership — turning audit findings into insights that improve compliance, performance, and the customer experience. This role reports to our Senior Learning & Development and Quality Assurance Manager.

What You Will Do

• Lead, coach, and develop a team of Quality Assurance Auditors and Evaluators — including guidance for new and less-experienced staff — through routine check-ins, team meetings, and calibration sessions.
• Design and maintain the audit plan (cadence, sampling approach, and scope) across key insurance processes, then oversee execution and review results for trends and root causes.
• Facilitate QA calibration sessions and validate scoring methodologies across auditors, evaluators, and operations.
• Monitor individual QA performance; recommend action plans for underperformance and coordinate corrective steps with leadership.
• Partner with Operations to develop, track, and close out corrective and preventive actions on recurring quality issues.
• Partner with Learning & Development to deliver and reinforce training content developed jointly with QA, tailoring delivery to audit findings and performance gaps.
• Provide regular quality updates (weekly/monthly) and a formal quarterly report to leadership covering trends, audit results, risks, and corrective actions.
• Maintain QA documentation — audit forms, scorecards, evaluation criteria, and SOPs — keeping it current and accessible.
• Manage team schedules, attendance, and workload to ensure consistent QA coverage.
• Serve as the primary link between the QA team and U.S.-based leadership, escalating risks and driving accountability on action items.

What You Will Bring

• Bachelor's degree in Business, Insurance, or a related field.
• 3+ years in Quality Assurance, auditing, or insurance operations, including experience leading or mentoring a team.
• Strong grounding in insurance operations, compliance, and QA methodology — scorecards, calibration, evaluations.
• Excellent written and verbal English communication skills for reporting to U.S.-based stakeholders.
• A track record of giving constructive feedback that drives real performance improvement.
• Proficiency in Excel and PowerPoint, with comfort using QA or reporting dashboards.
• Experience collaborating across time zones with distributed, cross-cultural teams.
• Experience with U.S. insurance claims, underwriting, or policy administration.
• Familiarity with root-cause analysis and continuous improvement frameworks.
• Experience managing offshore or distributed QA teams.
• Experience with QMS (Quality Management System) platforms.
• Familiarity with AI-forward QA platforms (e.g., automated scoring, speech/conversation analytics).
• Comfort using AI tools in daily work to automate routine tasks and improve personal/team productivity.

Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.

The application window for this position is anticipated to close in 2 weeks (10 business days) from 10/28/2026. Please know this may change based on business and interviewing needs.

What You Will Get

Supporting Porch Group Pay Range: COP 3,800,000.00 to COP 4,950,000.00 salary per month #LI-GR1 #LI-Remote

We are a leading vertical software and insurance platform and are positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. Porch differentiates and looks to win in the massive and growing homeowners insurance opportunity by: 1) Providing the best services for homebuyers 2) Being led by advantaged underwriting in insurance 3) Protecting your whole home.

Our values guide us in everything we do, from individual everyday tasks to high-level strategic planning:

• No Jerks / No Egos
• Be Ambitious
• Solve Each Problem
• Care Deeply
• Together We Win

At Porch Group, we're committed to an inclusive work culture where everyone is respected. We trust our team members with significant responsibilities, which creates true ownership opportunities and meaningful contributions. This culture of empowerment and accountability drives individual personal growth and our overall company's success!

Today, we are a truly global team hiring for positions (many fully remote) across the United States, Mexico, and India.