Remote Patient Onboarding Specialist

Lever, Inc.; Colombia; A distancia; COP 134.562.000 - 224.271.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive contractor rates

Weekly payments

Long-term remote opportunity

40 contracted hours per week

Free training and upskilling

Descripción de la vacante

Lever, Inc. is seeking a Patient Onboarding Agent (Customer Support) in Colombia for a remote, contract role guiding patients through at-home sleep testing onboarding, telehealth scheduling, and impression kit return.

You will manage 100+ patient caseloads, coordinate with insurance, clinical, sales, and manufacturing teams, document interactions in Salesforce, and protect patient privacy under HIPAA while delivering timely, empathetic support.

Formación

• Minimum 1 year in customer or patient support, call center or related field.
• Ability to de-escalate sensitive conversations including cancellations and billing issues.
• Strong organizational skills to manage a high-volume caseload with follow-up.
• Excellent written English and neutral spoken English for multi-channel communication.
• Detail-oriented with disciplined documentation of patient information.
• Empathetic, patient-first communication style; stay calm under pressure.
• Ability to work independently while coordinating with multiple internal teams.
• Familiarity with HIPAA requirements is preferred.

Responsabilidades

• Own onboarding journey from purchase through telehealth scheduling and kit delivery.
• Manage a personal caseload of 100+ patients across onboarding stages.
• Respond to inbound queries via phone, SMS, and email within SLAs.
• Coordinate with insurance, clinical, sales, and manufacturing teams to resolve issues.
• Guide completion and return of impression kits and coordinate next steps.
• Handle cancellations, refunds, and billing concerns with empathy.
• Route medical questions to the clinical team and avoid giving medical advice.
• Document all patient interactions accurately in Salesforce.
• Protect patient privacy and HIPAA-compliant handling of information.
• Identify recurring issues and communicate insights to leadership for SOP improvements.
• Deliver services professionally, within timelines and guidelines.

Conocimientos

Organizational skills

Time-management

Written English

Professional English (spoken)

Empathetic communication

Independent work

HIPAA familiarity

Educación

High school diploma

Bachelor’s degree preferred

Herramientas

Salesforce

Microsoft Teams

Microsoft Outlook

Microsoft Excel

Microsoft SharePoint

Microsoft Word

Cloud-based phone

SMS platforms

Descripción del empleo

Lever, Inc. is seeking a Patient Onboarding Agent (Customer Support) in Colombia for a remote, contract role guiding patients through at-home sleep testing onboarding, telehealth scheduling, and impression kit return.

You will manage 100+ patient caseloads, coordinate with insurance, clinical, sales, and manufacturing teams, document interactions in Salesforce, and protect patient privacy under HIPAA while delivering timely, empathetic support.