Remote Overnight Intake Specialist — Growth & PTO

Job Duck; Colombia; Remote; COP 41,912,000 - 44,775,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development

Dedicated support

Remote work

US client projects

Job summary

Job Duck is hiring an Overnight Intake Specialist to support potential clients outside standard hours. You will guide applicants through the intake process, collect critical information, and ensure smooth overnight operations.

The role emphasizes independence, meticulous attention to detail, and reliable remote work. You will handle after-hours leads, data entry, and documentation while maintaining a professional client experience for US-based clients.

Qualifications

• Minimum of 2 years of inside sales or phone-based selling experience.
• Strong verbal and written English communication skills.
• Exceptional attention to detail and accuracy.
• Ability to balance empathy with urgency when assisting clients and managing inquiries.
• Demonstrated ability to follow structured processes, procedures, and checklists.

Responsibilities

• Responding to new web and chat leads immediately, initiating calls during permitted calling hours or communicating by text and email when necessary, while ensuring first response targets are met
• Closing each shift with a detailed handoff summary to support the office's reconciliation process
• Processing electronic signatures and documents received overnight
• Working the queue during quiet hours by completing batch data entry updates and lead record corrections assigned by the team
• Building and prioritizing the morning callback queue with case-ready notes to facilitate efficient follow-up activities
• Monitoring after-hours assistant lead captures, verifying accurate record creation, enriching lead information, and identifying matters requiring attorney review
• Managing Spanish-speaking after-hours callers from initial contact through resolution, ensuring a seamless and professional client experience end-to-end

Skills

Inside sales

English communication

Attention to detail

Independent worker

Customer service

Job description

Job Duck is hiring an Overnight Intake Specialist to support potential clients outside standard hours. You will guide applicants through the intake process, collect critical information, and ensure smooth overnight operations.

The role emphasizes independence, meticulous attention to detail, and reliable remote work. You will handle after-hours leads, data entry, and documentation while maintaining a professional client experience for US-based clients.