Social Security Intake Support Specialist II

Job Duck; Colombia; Remote; COP 41,580,000 - 44,111,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development and training

Dedicated team support

Job summary

Job Duck, LLC in Colombia is seeking a Social Security Intake Support Specialist II to manage intake packets, medical records, and appeal documentation for a remote US-based team. The role emphasizes precise documentation, proactive client communication, and strong organization in a deadline-driven environment.

The position offers an EST-based schedule, Monday–Friday, with benefits such as paid time off and parental leave.

Qualifications

• Minimum of 1 year of experience in a client-facing role, such as customer service or sales.
• Advanced or native-level English proficiency, both written and spoken.
• Excellent verbal and written communication, grammar, and proofreading skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple tasks, priorities, and deadlines efficiently.
• Professional, empathetic, and client-focused communication skills.
• Ability to work independently and collaborate effectively with attorneys and internal team members.
• Strong commitment to confidentiality and discretion when handling sensitive information.
• Proficiency with Microsoft Office Suite, email and calendar platforms, case and document management systems, and electronic file organization tools.
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload).
• Quiet, distraction-free remote work environment.

Responsibilities

• Following up on intake packets to confirm completion and receipt of all required documents.
• Following up on outstanding medical records to ensure timely receipt and proper documentation.
• Supporting attorneys and supervisors with additional tasks and projects as assigned.
• Uploading, scanning, and categorizing documents accurately.
• Preparing and sending cost reminder letters regarding outstanding balances or payments.
• Tracking and properly saving all appeal-related documentation.
• Preparing appeal paperwork and ensuring accuracy and completeness before submission.
• Downloading and organizing electronic files in the case management system.
• Answering incoming calls and responding to client emails as needed.
• Opening and organizing case files within the system.
• Reviewing returned packets for completeness and accuracy.
• Documenting all client interactions in the case management system.
• Maintaining ongoing communication with clients regarding missing information and next steps.
• Sending intake packets and communicating expectations for timely completion.
• Tracking and documenting all follow-up efforts related to costs and required documentation.
• Following up on appeal forms, including DIB and SSA-827 authorizations.
• Conducting hearing reminders via text message or phone calls to support client preparedness.

Skills

Client-facing experience

English fluency

Communication skills

Organizational skills

Confidentiality

Tools

Microsoft Office

Case management systems

Email/calendar tools

Remote work setup

Job description

JOB DUCK IS HIRING A SOCIAL SECURITY INTAKE SUPPORT SPECIALIST II

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

The Intake Support Specialist plays a vital role in supporting the Social Security team by ensuring cases move forward accurately, efficiently, and with consistent client care. This role focuses on managing medical records, coordinating appeal documentation, and maintaining proactive communication with clients throughout the intake and follow-up process. The ideal candidate thrives in a detail-driven environment, balances multiple priorities with ease, and approaches client interactions with professionalism and empathy. Through organized follow-up and precise documentation, this position directly contributes to strong case outcomes and a positive client experience. Candidates who enjoy structured workflows, accountability, and meaningful administrative support work will find this role highly rewarding.

Schedule:

Monday to Friday from 8:30 AM - 5:30 PM [EST][EDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Following up on intake packets to confirm completion and receipt of all required documents
• Following up on outstanding medical records to ensure timely receipt and proper documentation
• Supporting attorneys and supervisors with additional tasks and projects as assigned
• Uploading, scanning, and categorizing documents accurately
• Preparing and sending cost reminder letters regarding outstanding balances or payments
• Tracking and properly saving all appeal-related documentation
• Preparing appeal paperwork and ensuring accuracy and completeness before submission
• Downloading and organizing electronic files in the case management system
• Answering incoming calls and responding to client emails as needed
• Opening and organizing case files within the system
• Reviewing returned packets for completeness and accuracy
• Documenting all client interactions in the case management system
• Maintaining ongoing communication with clients regarding missing information and next steps
• Sending intake packets and communicating expectations for timely completion
• Tracking and documenting all follow-up efforts related to costs and required documentation
• Following up on appeal forms, including DIB and SSA-827 authorizations
• Conducting hearing reminders via text message or phone calls to support client preparedness

What We’re Looking For:

• Minimum of 1 year of experience in a client-facing role, such as customer service or sales
• Advanced or native-level English proficiency, both written and spoken
• Excellent verbal and written communication, grammar, and proofreading skills
• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple tasks, priorities, and deadlines efficiently
• Professional, empathetic, and client-focused communication skills
• Ability to work independently and collaborate effectively with attorneys and internal team members
• Strong commitment to confidentiality and discretion when handling sensitive information
• Proficiency with Microsoft Office Suite, email and calendar platforms, case and document management systems, and electronic file organization tools
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1150 USD to 1220 USD
• Paid time off.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.