Remote Meta Ads Ops Specialist – Onboarding

Orange Trail Ltd.; Colombia; Remote; COP 94,922,000 - 189,843,000; Full time

Benefits offered by this job

Fully remote position

Real ownership from day one

Role scales with the company

Direct impact on client retention

Global team collaboration

Access to partners and clients network

Job summary

Orange Trail Ltd. is seeking a Meta Account Operations Specialist to support onboarding and day-to-day advertising operations for our clients.

This role focuses on activating accounts, configuring advertising infrastructure, and resolving operational issues across platforms. You will guide clients through setup and verification, review configurations for blockers, and coordinate with Compliance, Performance, Finance, and Partnerships to resolve requests.

Qualifications

• Hands-on experience in digital advertising and performance marketing.
• Working knowledge of Meta Ads, Google Ads, Business Manager and ad account structures.
• Experience in Operations or Customer Success or Paid Media Operations in a client-facing role.
• Ability to identify blockers and coordinate cross-team solutions.
• Strong organizational skills and excellent communication.

Responsibilities

• Manage client onboarding and operational requests from activation through ongoing support.
• Guide clients through advertising account setup, verification, and platform requirements.
• Review account configurations to identify operational issues, missing assets, or compliance blockers.
• Use understanding of performance marketing to identify operational or account-level issues.
• Coordinate with Compliance, Performance, Finance, and Partnerships to resolve client requests.
• Track client progress, follow up on outstanding actions, and ensure timely completion of tasks.
• Troubleshoot advertising account and platform-related issues and escalate complex cases.
• Maintain accurate documentation, internal notes, and operational records.
• Monitor client health from an operational perspective and identify risks to activation or service delivery.
• Ensure internal processes, SLAs, and operational standards are consistently followed.

Skills

Digital advertising

Performance marketing

Advertising platforms

Account operations

Stakeholder management

English proficiency

Tools

Meta Ads

Google Ads

Business Manager

Job description

Orange Trail Ltd. is seeking a Meta Account Operations Specialist to support onboarding and day-to-day advertising operations for our clients.

This role focuses on activating accounts, configuring advertising infrastructure, and resolving operational issues across platforms. You will guide clients through setup and verification, review configurations for blockers, and coordinate with Compliance, Performance, Finance, and Partnerships to resolve requests.