Client Success Manager in Advertising

Orange Trail; Colombia; Remote; COP 40,000,000 - 70,000,000; Full time

Benefits offered by this job

Fully remote position - work from any­

Real ownership from day one

A role that scales with the company

Direct impact on client retention and

A global team that genuinely has your

Access to our vast network of partners

Job summary

Orange Trail Ltd. is an advertising infrastructure and performance marketing agency that helps direct advertisers scale their ads across major platforms.

This role is not a traditional account manager position; it targets someone who can assess client setups, identify blockers, and provide practical recommendations. You’ll manage key client relationships, understand funnels and ad infrastructure, and offer hands-on guidance on Meta Ads and Google Ads to drive growth and retain clients.

Qualifications

• Hands-on experience with Meta Ads and Google Ads, and performance marketing.
• Experience managing client relationships and providing strategic guidance.
• Strong understanding of funnels, campaign structures, advertising infrastructure, and scaling challenges.

Responsibilities

• Manage and build strong relationships with key clients.
• Understand client business models, funnels, ad setup, and growth goals.
• Provide hands-on guidance on Meta Ads, Google Ads, account infrastructure, and campaign setup.
• Create actionable onboarding and growth plans.
• Identify blockers, risks, and opportunities to scale.
• Proactively monitor client health and prevent churn.
• Collaborate with Operations, Compliance, Performance, and Partnerships to solve client needs.
• Identify opportunities to expand across accounts, platforms, and services.

Skills

Meta Ads

Google Ads

Performance marketing

Client relationship management

Strategic advisory

English proficiency

Job description

Orange Trail is an advertising infrastructure and performance marketing agency that helps direct advertisers and other agencies scale their ads across all major advertising platforms.

This is not a traditional account management role. It's made for someone who understands how paid advertising actually works, can assess a client's setup, identify blockers, and provide practical recommendations to help them move forward.

What you'll do

• Manage and build strong relationships with key clients.
• Understand their business model, funnels, advertising setup, and growth goals.
• Provide hands-on guidance on Meta Ads, Google Ads, account infrastructure, and campaign setup.
• Create actionable onboarding and growth plans.
• Identify blockers, risks, and opportunities to scale.
• Proactively monitor client health and prevent churn.
• Work closely with Operations, Compliance, Performance, and Partnerships to solve complex client needs.
• Identify opportunities to expand clients across additional accounts, platforms, and services.

What we're looking for

• Hands-on experience with Meta Ads, Google Ads, and performance marketing.
• Experience managing client relationships and providing strategic advice.
• Strong understanding of funnels, campaign structures, advertising infrastructure, and scaling challenges.
• Understanding of key performance marketing concepts such as ad spend, ROAS, CPA, CTR, CPM, conversion rates.
• Commercial mindset with a focus on client growth and retention.
• Excellent communication, problem-solving, and relationship-management skills.
• Professional English.

As part of the team you will get

• Fully remote position - work from anywhere
• Real ownership from day one
• A role that scales with the company
• Direct impact on client retention and company growth
• A global team that genuinely has your back
• Access to our vast network of partners, clients and major corporations who we regularly collaborate with