Remote Medical Spa Virtual Assistant

SnappyCX; Bogotá; À distance; COP 27 182 000 - 31 713 000; Temps partiel

Résumé du poste

SnappyCX is seeking a proactive Healthcare Virtual Assistant to support a U.S.-based cash-pay medical spa. You will manage patient communications, scheduling, and administrative tasks with minimal supervision, ensuring a smooth patient journey.

The role is fully remote, part-time (20 hours/week) with potential to grow to 40 hours/week, and requires strong English communication and experience in healthcare settings, including using Weave.

Qualifications

• At least 3 years of experience as a Healthcare VA or similar role.
• Experience with medical spas or aesthetics settings preferred.
• Proficient in English, with strong verbal and written communication.

Responsabilités

• Schedule and manage patient appointments, including confirmations and rescheduling.
• Manage incoming emails, phone calls, and other patient communications.
• Respond to patient inquiries professionally and provide accurate information about services.
• Handle appointment deposits, payment-related coordination, and follow-ups.
• Follow up with prospective and existing patients to support appointment bookings and retention.
• Assist with sales-related activities, including service inquiries and patient conversion.
• Provide excellent customer service and ensure a positive patient experience.
• Maintain accurate patient records and update relevant systems.
• Handle general administrative tasks to support the smooth operation of the medical spa.
• Maintain patient confidentiality and adhere to applicable healthcare privacy requirements.

Connaissances

English proficiency

Customer service

Sales skills

Independent work

Problem-solving

Outils

Weave

Description du poste

SnappyCX is seeking a proactive Healthcare Virtual Assistant to support a U.S.-based cash-pay medical spa. You will manage patient communications, scheduling, and administrative tasks with minimal supervision, ensuring a smooth patient journey.

The role is fully remote, part-time (20 hours/week) with potential to grow to 40 hours/week, and requires strong English communication and experience in healthcare settings, including using Weave.