Remote Medical Records Specialist

Massive Bio; Colombia; Presencial; COP 127.202.000 - 190.803.000; Jornada completa

Descripción de la vacante

Massive Bio is seeking a Medical Records Coordinator to support our team remotely. You will request, track, and manage medical records from multiple sources to ensure records are received quickly, accurately, and in full.

You will communicate professionally with clients and healthcare facilities while maintaining strict confidentiality and compliance with privacy regulations. Two years of experience in customer service and healthcare, with excellent spoken and written communication skills and

Formación

• Minimum two years in customer service and healthcare services.
• Working knowledge of medical terminology and the healthcare system.
• Excellent spoken and written communication; strong data-entry skills.

Responsabilidades

• Request and obtain medical records from hospitals and clinics.
• Follow up on outstanding requests via phone, email, or portals.
• Review records for completeness and accuracy.
• Maintain logs and databases of requests.
• Organize and upload records into electronic systems.
• Ensure HIPAA, GDPR, and privacy compliance.
• Maintain confidentiality and secure handling of information.
• Communicate records status to internal teams.
• Resolve issues with incomplete or duplicate records.
• Process releases of information (ROI).

Conocimientos

Customer Service

Healthcare experience

Data entry

Communication

Descripción del empleo

Massive Bio is seeking a Medical Records Coordinator to support our team remotely. You will request, track, and manage medical records from multiple sources to ensure records are received quickly, accurately, and in full.

You will communicate professionally with clients and healthcare facilities while maintaining strict confidentiality and compliance with privacy regulations. Two years of experience in customer service and healthcare, with excellent spoken and written communication skills and