Remote Medical Records Coordinator (Contract)

Neara; Bogotá; Híbrido; COP 42.086.737 - 73.651.791; Jornada completa

Descripción de la vacante

Massive Bio is seeking a Remote Medical Records Coordinator to support our Growth & Operations team. You will request, track, and manage medical records from multiple sources, ensuring fast, accurate delivery while maintaining strict privacy compliance across HIPAA, GDPR, and other regulations.

The role requires 2+ years in customer service and healthcare, strong communication skills, and thorough data-entry ability.

Formación

• At least two years of experience in Customer Service.
• At least two years of experience in healthcare services.
• Working knowledge of medical terminology and the healthcare system.
• Excellent spoken and written communication skills.
• Data entry skills (Intermediate level or above).
• Ability to rapidly solve problems while coordinating with team members and healthcare facilities.

Responsabilidades

• Request and obtain medical records from hospitals, clinical facilities, and other healthcare providers.
• Follow up on outstanding medical records requests via phone, fax, email, or partner portals.
• Review records for completeness and accuracy.
• Track request status and maintain detailed logs and databases.
• Organize, merge, name, and upload medical records into electronic platforms.
• Ensure compliance with HIPAA, GDPR, PIPEDA and other privacy regulations.
• Maintain confidentiality and secure handling of sensitive information.
• Communicate with internal staff regarding records status, timelines, and delays.
• Resolve issues related to incomplete, missing, or duplicate records.
• Process authorizations and releases of information (ROI).

Conocimientos

Customer service

Healthcare experience

Medical terminology

Data entry

Communication

Problem solving

Time management

HIPAA/GDPR knowledge

Descripción del empleo

Massive Bio is seeking a Remote Medical Records Coordinator to support our Growth & Operations team. You will request, track, and manage medical records from multiple sources, ensuring fast, accurate delivery while maintaining strict privacy compliance across HIPAA, GDPR, and other regulations.

The role requires 2+ years in customer service and healthcare, strong communication skills, and thorough data-entry ability.