Remote Logistics & Operations Assistant - Afternoon Shift, LATAM (Bilingual)

Valatam; Colombia; Remote; COP 25,140,000 - 37,709,000; Full time

Benefits offered by this job

Annual pay increments

Discretionary client bonuses

Medical insurance stipend

Holidays & PTO

Job summary

Valatam is hiring a Logistics & Operations Assistant to support a growing company in a fast-paced, remote environment. This 100% remote, full-time position requires independent multitasking across Operations, Billing, and Customer Communication with strong attention to detail.

Responsibilities include data entry, CRM updates, timely customer inquiries, scheduling, and documentation to keep operations running smoothly. A Bachelor's or Associate degree is preferred.

Qualifications

• Fluent in English (C1/C2) and Spanish.
• 2-5 years in operations, admin support, or customer-facing roles.
• Able to work independently and manage multiple priorities.
• Experience with project management tools.
• Familiar with CRM/ERP or order management systems.
• Proficient in Google Workspace and Microsoft Office.
• Strong communication and problem-solving skills.
• Quiet home office with stable internet.
• Bachelor's or Associate degree preferred.

Responsibilities

• Execute and monitor admin tasks across departments within timelines.
• Maintain data entry and update CRM/internal records.
• Respond to customer and internal inquiries via email and chat.
• Coordinate scheduling, follow-ups, and documentation for operations.
• Keep customer files organized and accessible at all times.
• Prepare clear, error-free customer-facing documentation and reports.
• Identify issues or delays and escalate appropriately.
• Other related tasks as needed.

Skills

English (C1/C2)

Spanish

Operations experience

Independent working

PM tools (Asana/Notion/Trello)

CRM familiarity

Google Workspace

MS Office

Education

Bachelor's or Associate degree preferred

Tools

Asana

Notion

Trello

CRM software

ERP systems

Google Workspace

Microsoft Office

Job description

About Valatam

Valatam connects bilingual professionals from Latin America with global clients. We're proud to be certified as a Great Place to Work for 2025-2026, proof that great work starts with great people.

About Valatam

Valatam connects bilingual professionals from Latin America with global clients. We're proud to be certified as a Great Place to Work for 2025-2026, proof that great work starts with great people.

About The Role

We're hiring a Logistics & Operations Assistant to support a growing company in the commercial services industry. This is a 100% remote, full-time position ideal for someone who thrives in fast-paced, high-volume environments and can independently manage administrative and operational tasks across departments, including Operations, Billing, and Customer Communication, with strong attention to detail in a fast-paced, self-directed environment.

Schedule: 9:00 AM - 6:00 PM PST.

Key Responsibilities

• Execute and monitor administrative tasks across departments, ensuring all requests are handled within established timelines
• Maintain accurate data entry and update records in CRM and internal systems
• Respond to customer and internal inquiries via email and chat in a professional and timely manner
• Coordinate scheduling, follow-ups, and documentation to keep operations running smoothly
• Ensure customer files, notes, and records remain organized and accessible at all times
• Prepare clear, error-free customer-facing documentation and reports
• Identify potential issues or delays and elevate them to the appropriate coordinator
• Other related tasks as needed

Requirements

• Fluent in English (C1/C2) and Spanish
• 2-5 years of experience in operations, administrative support, or customer-facing roles
• Comfortable working independently and managing multiple priorities
• Ability to make sound decisions and adapt to evolving or partially documented workflows
• Experience with Asana, Notion, Trello, or similar project management tools is a plus
• Familiarity with CRM, ERP, or order management systems is a plus
• Proficient in Google Workspace and Microsoft Office
• Strong communication and problem-solving skills
• Quiet home office with stable internet (≥10 Mbps download / 2 Mbps upload) and backup connection
• Bachelor's or Associate's degree preferred

Our Core Values at Work

We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You'll thrive here if these values resonate with you.

What We Offer

• Hourly rate equivalent to USD $696 - $1,044/month (experience-based)
• Annual pay increments
• Discretionary client bonuses (80 % of clients award year-end bonuses)
• 7 U.S. federal holidays + 4 paid PTO days
• Monthly medical insurance stipend (after meeting eligibility criteria)
• Birthday / Anniversary bonuses + Gym / Wellness allowance
• Unlimited online fitness classes + company events & Christmas celebrations

IMPORTANT

We would like to inform you that during the first four months of employment, it is critical that candidates are available to work from the countries listed above and without any travel commitments. This is to ensure a smooth onboarding process and to allow new hires to fully focus on their roles and responsibilities.

If you have a trip already planned within the next four months, we kindly request that you apply for our positions after returning from your trip. We appreciate your understanding and look forward to considering your application once you are available to commit to the role.