Remote Logistics Coordinator: Carrier Relations & KPI Focus

Virtual Professional; Medellín; A distancia; COP 133.055.000 - 205.918.000; Jornada completa

Descripción de la vacante

Virtual Professional is a remote-first organization serving North American clients with a network of top Latin American professionals. This Logistics Coordinator role is remote and based in Colombia, acting as the liaison between carrier partners, the Account Operations Team, and partner carriers.

You will build relationships with carriers, monitor loading and appointments, anticipate issues, and communicate delays promptly to ensure KPI targets are met while supporting the operations and

Formación

• You are an expert multi-tasker, active listener, and excellent communicator with a friendly, confident personality.
• You love getting to know people and building lasting relationships.
• You display empathy and use emotional intelligence to guide interactions.
• Customer service is the name of the game and you strive to delight clients.
• You pay close attention to detail and ask the right questions to find answers.
• You face problems head-on and look for creative solutions to learn for next time.
• You are a sales enthusiast and driven to grow managed accounts.

Responsabilidades

• Build and maintain relationships with partner carriers.
• Monitor loading, unloading and appointments; follow up with customers on delays.
• Identify potential problems before they occur.
• Ensure timely communication of delays or incidents to teams.
• Demonstrates professionalism and a positive attitude.
• Assist other team members when required.

Conocimientos

Multi-tasking

Active listening

Excellent communication

Relationship building

Empathy

Emotional intelligence

Customer service

Attention to detail

Problem solving

Sales mindset

Descripción del empleo

Virtual Professional is a remote-first organization serving North American clients with a network of top Latin American professionals. This Logistics Coordinator role is remote and based in Colombia, acting as the liaison between carrier partners, the Account Operations Team, and partner carriers.

You will build relationships with carriers, monitor loading and appointments, anticipate issues, and communicate delays promptly to ensure KPI targets are met while supporting the operations and