Billing Logistics Specialist

Jobifly; Colombia; Remote; COP 27,900,000 - 39,060,000; Full time

Job summary

Jobifly is seeking a Carrier Payment & Customer Support Specialist to ensure timely carrier payments and provide exceptional support. This role requires a detail-oriented individual with experience in logistics and customer service. The successful candidate will manage payment processes, resolve issues, and collaborate with internal teams for seamless operations.

Qualifications

• 2+ years in carrier payments, logistics customer service, or freight operations.
• Strong understanding of carrier paperwork requirements like BOLs, PODs.
• Proficient in CRM systems, particularly HubSpot.

Responsibilities

• Verify accuracy of payment documents and resolve discrepancies.
• Process carrier payments per company policy.
• Communicate with carriers regarding payment issues.

Skills

Communication

Problem-Solving

Attention to Detail

Tools

HubSpot

Front

Job description

1 week ago Be among the first 25 applicants

We empower businesses to expand effortlessly by connecting them with top-tier talent from LATAM. Through our Talent-as-a-Service model, we handle the entire hiring, onboarding, and management process—ensuring fast, cost-effective, and compliant talent acquisition.

Position Overview:

We’re looking for a detail-oriented and proactive Carrier Payment & Customer Support Specialist to join our growing team. In this role, you’ll be responsible for making sure our carriers get paid accurately and on time, while also providing top-notch support to resolve any issues that may come up. You’ll play a key part in maintaining smooth operations by reviewing payment documents, updating records, and communicating with both carriers and internal teams.

Responsibilities:

Payment Processing:

• Verify accuracy and completeness of payment documents (e.g., rate confirmations, BOLs, PODs).
• Investigate and resolve inconsistencies or missing paperwork that may delay payments.
• Process carrier payments in accordance with company timelines and policies.
• Ensure compliance with legal and financial documentation standards.
• Update and maintain payment statuses and carrier records using HubSpot or internal CRM.
• Serve as the first point of contact for carrier payment inquiries via phone, email, and chat.
• Manage and resolve tickets submitted through platforms like Front or similar systems.
• Conduct outbound calls to request required documentation or follow up on pending issues.
• Communicate clearly and professionally with carriers and internal stakeholders regarding payment issues, policies, and resolutions.
• Educate carriers on processes and expectations for smoother payment cycles.
• Keep carrier profiles updated with the latest compliance, contact, and payment info.
• Document and track interactions and resolutions in CRM and ticketing systems.
• Collaborate with other departments (e.g., Carrier Onboarding, Compliance, Finance) to ensure smooth handoffs and process continuity.

Qualifications:

• 2+ years of experience in carrier payments, logistics customer service, or freight operations.
• Strong understanding of carrier paperwork requirements (BOLs, PODs, rate confirmations).
• Excellent communication and problem-solving skills.
• High attention to detail and ability to manage multiple priorities simultaneously.
• Proficiency in using CRM systems, particularly HubSpot, and email platforms like Front.
• Ability to work independently and collaboratively in a remote environment.

*Please note: we are only accepting resumes in English.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Staffing and Recruiting

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