Contractor Relations Representative, PW

Porch Group; Colombia; Remote; COP 23,436,000 - 25,668,000; Full time

Job summary

Porch Group is hiring a Contractor Relations Representative for a remote position in Colombia. The role focuses on locating technicians to service client claims and building strong relationships with contractors in covered areas.

You will manage contractor follow-up and ensure high-quality customer service while using CRM tools and maintaining daily performance metrics. The ideal candidate has 2+ years in customer-facing roles, strong English communication, and experience onboarding

Qualifications

• Minimum high school diploma.
• 2+ years working in customer-facing roles.
• Experience onboarding or working with home improvement professionals preferred.
• Outstanding written and verbal English communication skills.
• Ability to deliver a world-class customer experience while balancing business needs.
• Excel data entry required.
• Workspace with a quiet space and internet speed of at least 30 Mbps down / 10 Mbps up.

Responsibilities

• Locate technicians to service client claim requests.
• Build and maintain relationships with contractors.
• Maintain daily metrics as directed by management.
• Source work orders to networked technicians.
• Follow up with clients to ensure quality service.
• Notify manager of contractor issues or policy breaches.

Skills

Customer-facing experience

English communication

Excel

CRM software

Education

High school diploma

Tools

CRM software

Job description

Job Title: **Contractor Relations Representative**Location:**Colombia**Workplace Type: **Remote***This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.* **Job Summary**The future is bright for the Porch Group, and we’d love you to be a part of it as a **Contractor Relations Representative**Contractor Relations Representative (CRR) will perform a variety of functions that primarily involve locating technicians to service client's claim requests. The CRR also establishes a relationship with contractors in covered areas, maintains relationships with contractors, and maintains follow-up with customers ensuring that we are providing quality customer service.**What You Will Do As A Contractor Relations Representative*** Complete assigned daily tasks as distributed by the managers* Build B2B relationships with technicians/trade partners across covered areas* Maintain daily metrics as set aside by the manager (subject to change)* Source out work orders to technicians/trade partners within network* Client follow-up to ensure quality customer service by providing technician/trade partner information* Technician/trade partner follow-up to confirm the scheduled appointment(s)* Outsource contractors when needed with at least 15 attempts for each claim* Correctly label claim disposition to ensure reporting accuracy for management* Maintain a strong, working knowledge of CRM systems operations and functions* Notify the direct manager of any broken relationship or broken standards from contractors/trade partners**What You Will Bring As A Contractor Relations Representative*** Minimum high school diploma.* 2+ years working in customer-facing roles required.* Prior experience onboarding, supporting, or working directly with home improvement professionals, tradespeople, or home services providers preferred.* Outstanding written and verbal English communication skills. Samples may be requested.* Ability to deliver a world-class customer experience while balancing the needs of the business.* Excel Spreadsheet data entries.* Deal with escalated situations.* Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload**What You Will Get Supporting Porch Group**Pay Range: **COP 2,100,000.00 to COP 2,300,000.00**salary per month