Remote - Inbound Customer Service Representative (Voice & Email)

OneTouch Direct, LLC; Bogotá ciudad; Híbrido; COP 24.373.000 - 29.195.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Spotify or Netflix membership

Career plan

Continuance bonus

Job security

Descripción de la vacante

OneTouch Direct, LLC in Bogotá is seeking a Remote Inbound Customer Service Representative to support customers in English and a second language. You will handle calls and emails, document interactions, and ensure a high-quality experience.

Requirements include a high school diploma or higher, at least 6 months call center experience, and a Bogotá residency with a strong English level (B2+–C1). 36 hours per week, remote operations, and an indefinite contract.

Formación

• Education: High school diploma or higher.
• Minimum 6 months of call center experience.
• Must reside in Bogotá and maintain internet connectivity.

Responsabilidades

• Handle inbound customer inquiries via phone and email.
• Provide clear, timely, and professional solutions.
• Document interactions and follow up on cases.
• Ensure a positive and satisfactory customer experience.

Conocimientos

Bilingual English

Customer service

Call center experience

Bogotá resident

Strong communication

Educación

High school diploma or higher

Herramientas

Windows 10 or higher

Wired internet

USB headset

Webcam

Descripción del empleo

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Join Our Team as a Remote Inbound Customer Service Representative!

We are seeking dedicated and enthusiastic bilingual individuals to join our customer service team! As a Remote Inbound Customer Service Representative, you will provide exceptional support to our diverse customer base, assisting them in both English and another language of your choice. Your contributions will ensure that every customer feels valued and understood.

Role Overview

Do you have strong English communication skills and a passion for helping customers? Join our team and deliver world‑class support through voice and email channels.

Responsibilities

• Handle inbound customer inquiries via phone calls and email.
• Provide clear, timely, and professional solutions.
• Ensure a positive and satisfactory customer experience.
• Document interactions and follow up on cases.

Employment Conditions

• Base salary: $2,400,000 COP
• Connectivity allowance: $100,000 COP
• Transportation allowance: per Colombian law
• Schedule: 36 hours per week
• Operating hours: 8:00 a.m. – 9:00 p.m.
• Work modality: Remote (operations)
• Contract type: Indefinite term

Training

• Duration: 1 week
• Modality: On-site at Connecta 80 facility
• Nesting: 1 week with operational support

• Education: High school diploma, technical, technological, or professional degree.
• Minimum 6 months of call center experience.
• Must reside in Bogotá.
• English level: B2+ – C1 (required).
• Internet connection above 300 Mbps.
• Internet bill as proof of service.

Required Equipment:

• A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 10 or higher
• Hardwired internet connection (ethernet) required
• USB headset (not wireless) with noise-canceling capabilities
• Webcam (external or integrated) for video communication

• Salary: 2.400.000 COP+ uncapped commission. Bi-weekly payment through your savings account Bancolombia or Davivienda, the payment is made according to the payroll cut-offs).
• Type of contract: Open-Ended.
• Job security
• Career plan
• Spotify or Netflix membership
• Continuance bonus