Remote Implementation Support Specialist

Neostella, Inc.; Medellín; Hybrid; COP 198,491,000 - 297,737,000; Full time

Benefits offered by this job

Pre-paid health insurance with Sura

Flexible schedule

Hybrid work option

English classes

Job summary

Neostella, Inc. is seeking an Implementation Support Specialist to assist multiple Implementation Specialists with client Filevine implementations. You will build templates, reports, field mappings, and integrations while supporting fast-paced project workflows.

The role emphasizes English communication, rapid task execution, and collaboration across international teams, with flexible options to work from home or in the office.

Qualifications

• Experience using Filevine is preferred.
• Experience using Work Relay is preferred.
• Experience with Merge Fields is preferred.
• Experience in an administrative role in a law firm or legal department is preferred.

Responsibilities

• Perform Filevine customization in real time during a meeting, when relevant.
• Build and/or customize project templates in Filevine, including section layout, task flow and deadline chain creation, report building and/or conversion of document generation templates into Filevine-compatible templates.
• Build and/or customize platforms related to Filevine (Lead Docket, Outlaw, etc.).
• Complete individual tasks, as assigned and within determined deadlines.
• Collaborate and communicate status of tasks with team.

Skills

Filevine

Software implementation

Software integrations

English communication

Task management

Tools

Lead Docket

Outlaw

Merge Fields

Filevine

Job description

Neostella, Inc. is seeking an Implementation Support Specialist to assist multiple Implementation Specialists with client Filevine implementations. You will build templates, reports, field mappings, and integrations while supporting fast-paced project workflows.

The role emphasizes English communication, rapid task execution, and collaboration across international teams, with flexible options to work from home or in the office.