Implementation Support Specialist

Neostella, Inc.; Medellín; Hybrid; COP 198,491,000 - 297,737,000; Full time

Benefits offered by this job

Pre-paid health insurance with Sura

Flexible schedule

Hybrid work option

English classes

Job summary

Neostella, Inc. is seeking an Implementation Support Specialist to assist multiple Implementation Specialists with client Filevine implementations. You will build templates, reports, field mappings, and integrations while supporting fast-paced project workflows.

The role emphasizes English communication, rapid task execution, and collaboration across international teams, with flexible options to work from home or in the office.

Qualifications

• Experience using Filevine is preferred.
• Experience using Work Relay is preferred.
• Experience with Merge Fields is preferred.
• Experience in an administrative role in a law firm or legal department is preferred.

Responsibilities

• Perform Filevine customization in real time during a meeting, when relevant.
• Build and/or customize project templates in Filevine, including section layout, task flow and deadline chain creation, report building and/or conversion of document generation templates into Filevine-compatible templates.
• Build and/or customize platforms related to Filevine (Lead Docket, Outlaw, etc.).
• Complete individual tasks, as assigned and within determined deadlines.
• Collaborate and communicate status of tasks with team.

Skills

Filevine

Software implementation

Software integrations

English communication

Task management

Tools

Lead Docket

Outlaw

Merge Fields

Filevine

Job description

At Neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business. We show them how hyperautomation can free up time to focus on higher impact work and take their business to the next level. In order to continue our growth, we are seeking someone for an Implementation Support Specialist! The ideal candidate will be responsible for assisting multiple Implementation Specialists with client implementations of Filevine. In collaboration with the Specialist and other Neostella team members, you will build project templates, reports, field mapping and integrations, and perform other task-based work at the direction of the Specialist and your manager. The growth potential and opportunities here are endless and we want you to be a part of our journey. Curious what your day would look like as an Implementation Support Specialist? Check out the details below!

Key Responsibilities:

• Perform Filevine customization in real time during a meeting, when relevant.
• Use your experience across clients to provide suggestions for template solutions.
• Complete individual tasks, as assigned and within determined deadlines.
• Build and/or customize project templates in Filevine, including section layout, task flow and deadline chain creation, report building and/or conversion of document generation templates into Filevine-compatible templates.
• Build and/or customize platforms related to Filevine (Lead Docket, Outlaw, etc.).

• Easily understand English-language task direction without formal documentation
• Quickly understand unfamiliar systems to draw parallels to Filevine
• Good English language oral and written communication skills
• Software implementation
• Software integrations
• Ability to complete tasks assigned at a quick and accurate pace
• Collaboration and communication of status of tasks

• Experience using Filevine is preferred
• Experience using Work Relay is preferred
• Experience with Merge Fields is preferred
• Experience in an administrative role in a law firm or legal department is preferred

You will have Undefined Contract, a fast and deep growing career path, pre-paid health insurance coverage with Sura for you and one additional member of your family, flex time, flexibility to work from home or in the office, yearly ophthalmological health bonus, and the opportunity to improve your English skills by working side-by-side with international teams and projects, apart from fully personalized English classes, and more!

*All resumes and application answers must be in English