Remote Hotfix Engineer: PHP/Symfony & SQL Fixes

Zomaron; Bogotá; Presencial; COP 281.171.000 - 374.895.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Market-based pay

Performance rewards

Flexible PTO

Career development

Remote work

Descripción de la vacante

Paystone is seeking a remote Hotfix (Technical Service) Developer to tackle urgent, high-impact fixes for enterprise clients. You will investigate issues, write SQL updates, and deploy fixes quickly while preserving data integrity.

Requirements include 2–4 years in software nebo technical roles, strong SQL, PHP/Symfony, and English fluency. Collaboration with Support, Success, and Account Management is essential to ensure quality resolutions.

Formación

• 2–4 years of experience in software development, technical support engineering, or a developer-facing technical role.
• Strong SQL skills (queries, updates, imports/exports, data validation).
• Proficiency in PHP and familiarity with the Symfony framework.
• Experience with Git workflows and deployment pipelines.
• Familiarity with tools such as MySQL Workbench, Docker, and Graylog (or similar logging tools).
• Strong analytical thinking and problem-solving mindset.
• Ability to work effectively under pressure with tight deadlines.
• Clear written and verbal communication skills, especially with non-technical stakeholders.
• Professional fluency in English, both written and spoken.

Responsabilidades

• Investigate and resolve urgent production issues raised by Success, Support, Project or Account Management.
• Write and execute SQL queries for data corrections, imports, exports, and reporting fixes.
• Perform root-cause analysis on transactional data, logs, and system behaviors.
• Read and understand the PHP/Symfony codebase to troubleshoot issues and confirm system logic.
• Build and run custom scripts (PHP, SQL) for bulk updates, data migrations, or exports.
• Deploy fixes safely using internal tools (Phing, etc.) with rollback plans if necessary.
• Collaborate with cross-functional teams to clarify requirements and validate solutions.
• Document fixes thoroughly in Jira, including logic, risks, and testing steps.
• Participate in Hotfix sprint planning, standups, and reviews.
• Assist in maintaining and improving Hotfix workflows, documentation, and best practices.
• Provide proactive communication on ticket progress, risks, and blockers.

Conocimientos

SQL

PHP

Symfony

Git workflows

Docker

Graylog

Debugging

English

Analytical thinking

Communication

Data integrity

Herramientas

MySQL Workbench

Docker

Graylog

Descripción del empleo

Paystone is seeking a remote Hotfix (Technical Service) Developer to tackle urgent, high-impact fixes for enterprise clients. You will investigate issues, write SQL updates, and deploy fixes quickly while preserving data integrity.

Requirements include 2–4 years in software nebo technical roles, strong SQL, PHP/Symfony, and English fluency. Collaboration with Support, Success, and Account Management is essential to ensure quality resolutions.