Remote FinTech PHP Support Engineer (SQL)

Blossom; Colombia; A distancia; COP 189.167.000 - 283.751.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% Remote Work

Multicultural Environment

Learning & Exposure

Impactful Work

Descripción de la vacante

Blossom is seeking an Application/Production Support Engineer to monitor and triage live transactional systems in a multi-region AWS environment. The role requires hands-on log analysis, SQL queries, and cross-team collaboration, with on-call readiness in English and Spanish.

Ideal candidates read procedural PHP and understand ISO 20022 concepts; on-call coverage will be shared with another engineer, with a focus on incident documentation and runbooks.

Formación

• 2–4+ years of experience supporting live transactional systems, ideally in banking, payments, or fintech.
• Hands-on incident triage reading logs, querying databases (SQL/PostgreSQL), and tracing requests across services in a Linux/AWS environment.
• Familiarity with payments/core-banking concepts (ISO 20022) is a plus.
• Strong communication in English and Spanish, incident-prioritization skills, and on-call readiness are essential.

Responsabilidades

• Monitor and support live transactional production systems, ensuring uptime and proper functioning across services.
• Perform initial incident triage: identify, classify, and prioritize incidents based on severity and business impact.
• Investigate incidents through log analysis (CloudWatch Logs/Insights), SQL queries against production replicas, and end-to-end request tracing (poller → ALB → app → core).
• Read procedural PHP code to locate the root cause behind an incident, without necessarily modifying it.
• Escalate incidents to development teams when code- or architecture-level intervention is required, providing clear technical context.
• Document incidents with clear, structured notes, including root cause, resolution steps, and follow-up actions.
• Create and maintain runbooks and knowledge-base articles to speed up resolution of recurring issues.
• Query and analyze data in PostgreSQL (transaction, message, and integration tables) to support investigations.
• Navigate and troubleshoot within a multi-region AWS environment (us-east-2 / us-west-2), including ECS, ALB, RDS, and basic networking components.
• Operate within a containerized (Docker) stack, including shelling into running services for diagnostics.
• Support payment/banking-specific troubleshooting involving ISO 20022 flows (pacs.008/pacs.004), reject/error codes, and general ledger (GL) concepts.
• Share on-call coverage with an existing support engineer, splitting shifts and ensuring clean, well-documented handoffs.
• Collaborate closely with development, QA, and infrastructure teams to prevent incident recurrence.
• Communicate clearly and professionally in both English and Spanish, with technical and non-technical stakeholders.

Conocimientos

SQL / PostgreSQL

AWS

Log Analysis & Tracing

PHP (read-level)

Payments / Core-Banking Domain

Docker / Linux CLI

Incident Management

Communication

Collaboration

Git

Herramientas

Docker

Linux CLI

AWS

PostgreSQL

CloudWatch Logs/Insights

ECS

ALB

RDS

Git

Descripción del empleo

Blossom is seeking an Application/Production Support Engineer to monitor and triage live transactional systems in a multi-region AWS environment. The role requires hands-on log analysis, SQL queries, and cross-team collaboration, with on-call readiness in English and Spanish.

Ideal candidates read procedural PHP and understand ISO 20022 concepts; on-call coverage will be shared with another engineer, with a focus on incident documentation and runbooks.