Remote Help Desk Technician – Level 1 Support

Lever, Inc.; Colombia; A distancia; COP 40.657.000 - 41.027.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

Lever, Inc. is hiring a Level 1 IT Technician to provide basic technical support to users and troubleshoot common issues. The role covers software/hardware installation, account setup, password management, and network problem resolution.

The position emphasizes customer service, clear communication, and timely incident documentation, with remote work options and a monthly salary of about $1,100–$1,110. Prior support experience is valued, along with a high school diploma or SENA tech training.

Formación

• High school diploma or SENA technical program in a tech field.
• 1 year of tech support experience.
• Strong communication and customer service skills.

Responsabilidades

• Install and configure software and hardware.
• Set up and maintain user accounts and passwords.
• Resolve network and connectivity problems.
• Provide phone and email support.
• Document incidents and resolutions.
• Gather and analyze information to determine resolution path.

Conocimientos

Tech support

Customer service

Troubleshooting

Educación

High school diploma or SENA tech program

Herramientas

None

Descripción del empleo

Lever, Inc. is hiring a Level 1 IT Technician to provide basic technical support to users and troubleshoot common issues. The role covers software/hardware installation, account setup, password management, and network problem resolution.

The position emphasizes customer service, clear communication, and timely incident documentation, with remote work options and a monthly salary of about $1,100–$1,110. Prior support experience is valued, along with a high school diploma or SENA tech training.