Remote Level 1 IT Support Specialist

The Auctus Group Ltd; Colombia; Presencial; COP 20.088.000 - 33.480.000; Jornada completa

Descripción de la vacante

The Auctus Group LLC is seeking a dependable Level 1 Help Desk Technician to provide first-line IT support across operations, billing, reporting, and leadership teams. You’ll troubleshoot common issues, manage user accounts, and support remote employees while upholding HIPAA and security standards.

Preferred candidates have 1–3 years in IT support, strong Microsoft 365 and Windows/macOS know-how, and solid communication skills.

Formación

• 1–3 years of IT help desk or technical support experience.
• Experience supporting Microsoft 365 environments.
• Familiarity with Windows and macOS troubleshooting.
• Basic networking concepts, VPNs, printers, and endpoints.
• Strong communication and organizational skills.
• Ability to prioritize tasks and manage multiple requests.
• Experience with ticketing systems and remote support tools preferred.

Responsabilidades

• Provide first-level support for hardware, software, and account issues.
• Troubleshoot Windows, macOS, printers, VPN, and network problems.
• Manage user accounts, password resets, MFA, and onboarding/offboarding.
• Escalate advanced issues to senior IT staff when needed.
• Document tickets, steps, and resolutions accurately.
• Assist with workstation setup, imaging, inventory, and deployment.
• Support remote employees using remote access tools.
• Maintain HIPAA awareness and security best practices.
• Deliver excellent customer service and stay professional under pressure.

Conocimientos

Help desk

Microsoft 365

Windows troubleshooting

macOS troubleshooting

Customer service

Communication

Ticketing systems

Remote support

Networking basics

Onboarding/offboarding

Herramientas

ScreenConnect

Intune

Entra ID

Huntress

Descripción del empleo

The Auctus Group LLC is seeking a dependable Level 1 Help Desk Technician to provide first-line IT support across operations, billing, reporting, and leadership teams. You’ll troubleshoot common issues, manage user accounts, and support remote employees while upholding HIPAA and security standards.

Preferred candidates have 1–3 years in IT support, strong Microsoft 365 and Windows/macOS know-how, and solid communication skills.