Help Desk Technician level 1

Lever, Inc.; Colombia; A distancia; COP 40.657.000 - 41.027.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

Lever, Inc. is hiring a Level 1 IT Technician to provide basic technical support to users and troubleshoot common issues. The role covers software/hardware installation, account setup, password management, and network problem resolution.

The position emphasizes customer service, clear communication, and timely incident documentation, with remote work options and a monthly salary of about $1,100–$1,110. Prior support experience is valued, along with a high school diploma or SENA tech training.

Formación

• High school diploma or SENA technical program in a tech field.
• 1 year of tech support experience.
• Strong communication and customer service skills.

Responsabilidades

• Install and configure software and hardware.
• Set up and maintain user accounts and passwords.
• Resolve network and connectivity problems.
• Provide phone and email support.
• Document incidents and resolutions.
• Gather and analyze information to determine resolution path.

Conocimientos

Tech support

Customer service

Troubleshooting

Educación

High school diploma or SENA tech program

Herramientas

None

Descripción del empleo

A level 1 IT technician is an entry-level position that provides basic technical support to users and troubleshoots common IT issues.

Responsabilities : The typical duties of a level 1 IT technician include: Installing and configuring software and hardware Setting up and maintaining user accounts and passwords Resolving network and connectivity problems Providing phone and email support Documenting incidents and resolutions Gathers and analyzes information about the user's issue and determines the best way to resolve their problem.

Skills: The minimum requirements for a level 1 IT technician are: A high school diploma or Tecnhician at SENA in some tech field. Tech Support Experience; at least 1 year of experience. Good communication and customer service skills

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$1,100 - $1,110 a month