Information Technology Specialist

O-Max Staffing; Bogotá; Presencial; COP 36.000.000 - 57.000.000; Jornada completa

Descripción de la vacante

O-Max Staffing is seeking an experienced IT Level 2 Support Specialist to provide advanced technical support and troubleshoot complex issues across IT systems and infrastructure in Bogotá, Colombia.

You will handle Level 2 incidents for hardware, software, networking, and Windows/Microsoft 365 environments, document solutions, and assist with IT projects and security initiatives. Strong customer service and independent work skills are essential.

Formación

• 2+ years of experience in IT support or a similar technical role.
• Strong troubleshooting and problem-solving skills.
• Experience with Windows, Microsoft 365, Active Directory, and basic networking.
• Knowledge of TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.
• Familiarity with ticketing systems and remote support tools.
• Strong communication and customer service skills.
• Ability to work independently and prioritize multiple technical issues.
• Relevant IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Responsabilidades

• Provide Level 2 technical support for hardware, software, network, and system-related issues.
• Troubleshoot and resolve escalated technical problems that cannot be handled by Level 1 support.
• Manage user accounts, permissions, devices, and system configurations.
• Support Windows environments, Microsoft 365, applications, printers, and networking equipment.
• Monitor and troubleshoot network connectivity, VPN, Wi-Fi, and other infrastructure issues.
• Install, configure, and maintain computers, software, and IT equipment.
• Document issues, solutions, and procedures in the ticketing system.
• Escalate complex issues to Level 3 support or external vendors when necessary.
• Assist with IT projects, system upgrades, deployments, and security initiatives.

Conocimientos

Troubleshooting

Customer service

Independent work

Prioritization

Herramientas

Windows

Microsoft 365

Active Directory

Networking basics

VPN

Ticketing systems

Remote support tools

Descripción del empleo

We are looking for an experienced IT Level 2 Support Specialist to provide advanced technical support, troubleshoot complex issues, and ensure the smooth operation of IT systems and infrastructure.

Responsibilities

• Provide Level 2 technical support for hardware, software, network, and system-related issues.
• Troubleshoot and resolve escalated technical problems that cannot be handled by Level 1 support.
• Manage user accounts, permissions, devices, and system configurations.
• Support Windows environments, Microsoft 365, applications, printers, and networking equipment.
• Monitor and troubleshoot network connectivity, VPN, Wi-Fi, and other infrastructure issues.
• Install, configure, and maintain computers, software, and IT equipment.
• Document issues, solutions, and procedures in the ticketing system.
• Escalate complex issues to Level 3 support or external vendors when necessary.
• Assist with IT projects, system upgrades, deployments, and security initiatives.

Requirements

• 2+ years of experience in IT support or a similar technical role.
• Strong troubleshooting and problem-solving skills.
• Experience with Windows, Microsoft 365, Active Directory, and basic networking.
• Knowledge of TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.
• Familiarity with ticketing systems and remote support tools.
• Strong communication and customer service skills.
• Ability to work independently and prioritize multiple technical issues.
• Relevant IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.