Remote-First Customer Operations Coordinator

Rippling, Inc.; Bogotá ciudad; A distancia; COP 44.640.000 - 62.496.000; Jornada completa

Descripción de la vacante

Broadvoice is seeking a Customer Operations Coordinator to ensure new orders are complete and ready before installation. You will act as the quality checkpoint between Sales and Service Delivery, validating paperwork, running business credit, and coordinating MACs to keep orders moving.

You will collaborate with Sales, Service Coordinators, and customers, primarily in English, and manage account setups, billing contacts, and milestones to drive on-time delivery.

Formación

• Experience in a customer-facing role handling orders, accounts, or service requests by phone and email.
• Experience updating records and tracking status in a CRM system.
• Salesforce, call center, or telecom/UCaaS/VoIP order experience is a plus.

Responsabilidades

• Review every new order in Salesforce before hand-off: opportunity and account fields, seats/trunks, and MRC and NRC against the signed quote.
• Confirm all documentation is signed and attached (quote, Business Order Form, LOA/COB when porting) and review order and Sales Engineer notes.
• Return incomplete or mismatched orders to Sales with a clear note on what is needed to proceed.
• Verify number portability in the Bandwidth portal and, when needed, with Lumen or Inteliquent; note the result and RTS orders that cannot port.
• Run business credit through Experian using Business Order Form details and email the customer when the business name or address needs clarification.

Conocimientos

Attention to detail

CRM software

Excel

Outlook

English fluency

Herramientas

Salesforce

Rev.io

TaskRay

Experian

Descripción del empleo

Broadvoice is seeking a Customer Operations Coordinator to ensure new orders are complete and ready before installation. You will act as the quality checkpoint between Sales and Service Delivery, validating paperwork, running business credit, and coordinating MACs to keep orders moving.

You will collaborate with Sales, Service Coordinators, and customers, primarily in English, and manage account setups, billing contacts, and milestones to drive on-time delivery.