Remote Customer Service & Scheduling Coordinator

Bath & Floor Stiles; Bogotá; A distancia; COP 77.217.000 - 150.145.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work arrangement

CRM training

No commission

Descripción de la vacante

Bath & Floor Stiles is seeking a highly organized Remote Customer Service & Administrative Coordinator to be the first contact for customers. You will manage scheduling, answer inquiries, route questions, and maintain CRM records to keep leads and appointments on track.

The ideal candidate communicates professionally, works independently, and understands the importance of quick response times and accurate information in a remote environment.

Formación

• 2+ years in customer service, scheduling, dispatch, or administrative coordination.
• Excellent telephone etiquette and professional written and verbal English communication.
• Strong organization, time-management, and attention to detail.

Responsabilidades

• Answer inbound calls and respond to inquiries via phone, email, and website.
• Schedule, confirm, reschedule, and coordinate in-home and showroom appointments.
• Manage sales team calendars and resolve scheduling conflicts.
• Assist with dispatch and relay scheduling information to the team.
• Enter new customers and leads into the CRM accurately and promptly.
• Maintain CRM records with contact info, notes, appointment details, and lead statuses.

Conocimientos

Customer service

Scheduling

English communication

Bilingual English/Spanish

Herramientas

HighLevel

Asana

JobTread

Google Workspace

Descripción del empleo

Bath & Floor Stiles is seeking a highly organized Remote Customer Service & Administrative Coordinator to be the first contact for customers. You will manage scheduling, answer inquiries, route questions, and maintain CRM records to keep leads and appointments on track.

The ideal candidate communicates professionally, works independently, and understands the importance of quick response times and accurate information in a remote environment.