Remote-Eligible Customer Care & Sales Associate

Amica Mutual Insurance Company; Colombia; Hybrid; COP 161,406,000 - 234,069,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

13 vacation days

14 holidays

401k with company match

Tuition reimbursement

Job summary

Amica Mutual Insurance Company is seeking an Associate Care Representative in Lone Tree, CO. The role requires taking phone calls to sell policies and service current accounts.

Ideal candidates will possess prior experience in service and sales, demonstrate a professional phone demeanor, and exhibit strong teamwork skills. Responsibilities include handling high-volume calls, converting warm leads, and maintaining customer relationships.

Qualifications

• High school diploma or equivalent education required.
• Previous customer service and sales experience.
• Excellent interpersonal and communication skills.
• Computer keyboard and processing skills.
• Previous insurance background is a plus, but not required.

Responsibilities

• Conduct professional telephone conversations to service existing accounts in a high call volume environment.
• Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls.
• Service customer accounts utilizing knowledge of legal terminology, policy language, and home construction.
• Gain customer trust and respect by establishing and maintaining effective relationships.
• Problem-solve and use time effectively to multitask and prioritize work.
• Obtaining a state insurance license and fulfilling ongoing education requirements to keep the license active are mandatory and extensive training will be offered.

Skills

Customer service

Sales experience

Interpersonal skills

Communication skills

Keyboard skills

Education

High school diploma or equivalent

Job description

Amica Mutual Insurance Company is seeking an Associate Care Representative in Lone Tree, CO. The role requires taking phone calls to sell policies and service current accounts.

Ideal candidates will possess prior experience in service and sales, demonstrate a professional phone demeanor, and exhibit strong teamwork skills. Responsibilities include handling high-volume calls, converting warm leads, and maintaining customer relationships.