Remote Dispatch Specialist | Delivery Ops & Issue Solver

Sauce; Norte; Remote; COP 10,044,000 - 14,508,000; Full time

Benefits offered by this job

10 Paid Personal/Vacation Days

5 Paid Sick Days

Local Holidays Off

Flexible Work Environment

Job summary

Sauce is seeking a proactive Remote Dispatch Agent to join our team. You will manage delayed and failed deliveries, coordinate with delivery partners, and use cloud-based tools like HubSpot and Slack to resolve issues in real time.

You’ll cover lunch and dinner shifts, monitor operations, escalate systemic problems, and document actions to improve dispatch processes while communicating clearly with drivers and customers.

Qualifications

• Experience in dispatch or logistics coordination, preferably in fast-paced settings such as food delivery.
• Proficiency with cloud-based tools including delivery portals, dashboards, HubSpot and Slack.
• Demonstrated ability to anticipate issues and take proactive steps to resolve delays or failed deliveries.
• Clear written and verbal English communication; other languages a plus.
• Remote-work readiness with a dedicated home office and reliable internet.

Responsibilities

• Monitor and manage delayed and failed deliveries, taking immediate steps to address issues.
• Coordinate with delivery drivers and third-party partners using company portals and dashboards.
• Use HubSpot, Slack, email, and phone to follow up on delivery issues and inform stakeholders.
• Identify systemic issues and escalate to the right teams for long-term solutions.
• Maintain detailed records of dispatch activities and resolutions for process improvements.
• Support other team members by sharing insights and action items to enhance dispatch processes.

Skills

Dispatch coordination

Technical tools

Proactive problem solving

Strong communication

Remote work readiness

Attention to detail

Tools

HubSpot

Slack

Delivery portals

Internal dashboards

Job description

Sauce is seeking a proactive Remote Dispatch Agent to join our team. You will manage delayed and failed deliveries, coordinate with delivery partners, and use cloud-based tools like HubSpot and Slack to resolve issues in real time.

You’ll cover lunch and dinner shifts, monitor operations, escalate systemic problems, and document actions to improve dispatch processes while communicating clearly with drivers and customers.