Remote Dispatch Coordinator — Food Delivery Ops

Sauce; Metropolitana; Remote; COP 135,944,000 - 220,100,000; Full time

Benefits offered by this job

Strong & Competitive Compensation

Flexible Work Environment

10 Paid Personal/Vacation Days

5 Paid Sick Days

Local Holidays Off

Impactful delivery-tech work

Job summary

Sauce is seeking a Remote Dispatch Agent to manage delayed deliveries and coordinate with drivers and partners. You will use cloud-based tools such as HubSpot and Slack, plus delivery portals, to ensure rapid resolution and accurate communication across teams.

The role covers later lunch and dinner shifts, requiring strong English communication, attention to detail, and a proactive approach to problem solving in a fast-paced delivery environment.

Qualifications

• Experience in dispatch or logistics coordination, preferably in fast-paced food delivery environments.
• Proficiency with cloud-based tools such as delivery portals, dashboards, HubSpot, and Slack.
• Strong proactive problem-solving skills to address delayed or failed deliveries.
• Excellent written and spoken English; additional languages are a plus.

Responsibilities

• Proactively monitor and manage delayed and failed deliveries.
• Coordinate with drivers and third-party partners to resolve issues quickly.
• Communicate updates via HubSpot, Slack, email, and phone to all stakeholders.
• Escalate systemic issues to relevant teams for long-term fixes.
• Document dispatch activities and outcomes to support improvements.
• Support other teams by sharing insights and action items.

Skills

Dispatch & Coordination

Cloud tools

Problem solving

Communication (English)

Remote work readiness

Attention to detail

Tools

HubSpot

Slack

Delivery portals

Internal dashboards

Job description

Sauce is seeking a Remote Dispatch Agent to manage delayed deliveries and coordinate with drivers and partners. You will use cloud-based tools such as HubSpot and Slack, plus delivery portals, to ensure rapid resolution and accurate communication across teams.

The role covers later lunch and dinner shifts, requiring strong English communication, attention to detail, and a proactive approach to problem solving in a fast-paced delivery environment.