Remote Dispatch & Intake Coordinator - Rapid Response

Remotely+; Colombia; Remote; COP 40,892,000 - 48,980,000; Full time

Job summary

Remotely+ in the United States is seeking a detail-oriented Intake & Dispatch Coordinator to support its Rapid Response Program remotely. You will monitor incident alerts, route them to field representatives, and maintain accurate records in the Dash system.

This hands-on role requires excellent English communication with US-based colleagues, strong organization, and the ability to work independently in a time-sensitive environment. Remote work with flexible setup offered.

Qualifications

• Experience in dispatch coordination or similar role.
• Ability to handle time-sensitive requests with accuracy.
• Excellent written and spoken English required.
• Strong attention to detail and organizational skills.
• Comfortable working remotely and independently.

Responsibilities

• Monitor incoming alerts: Track incident notifications from multiple sources and ensure every alert is captured in the company’s response management system.
• Support dispatch coordination: Monitor automated alert assignments to field representatives based on their territories. Follow up on pending acknowledgments and escalate issues.
• Track response activity: Ensure each representative’s acceptance or decline is recorded with timestamps.
• Create and maintain incident records: Set up or verify each incident’s record in Dash and keep information up to date.
• Research property information: Locate and verify property addresses and ownership information.
• Coordinate with field teams: Share updates, resolve information gaps, document communications before, during, and after responses.
• Review documentation: Check that forms and project records are complete and accurate.
• Maintain reliable records: Ensure alert history and follow-up actions are documented for management review.

Skills

English (written and spoken)

Attention to detail

Organizational skills

Time management

Tools

Dash

CRM platforms

Dispatch systems

Job description

Remotely+ in the United States is seeking a detail-oriented Intake & Dispatch Coordinator to support its Rapid Response Program remotely. You will monitor incident alerts, route them to field representatives, and maintain accurate records in the Dash system.

This hands-on role requires excellent English communication with US-based colleagues, strong organization, and the ability to work independently in a time-sensitive environment. Remote work with flexible setup offered.