Customer Success Manager - NAMER

usemultiplier.com; Tolima; Hybrid; COP 286,451,000 - 381,934,000; Full time

Benefits offered by this job

Hybrid environment

Career development

Health insurance

Generous holidays

Recognition programs

High-impact role

Diverse team

Job summary

Multiplier is building a world-class Customer Success organization to support our expansion across North and South America. As a Customer Success Manager, you will nurture strong, outcome-based relationships with named accounts, helping them expand their international presence and drive revenue growth by delivering exceptional service.

You will collaborate with Sales, Product, and Operations to ensure a seamless, high-impact customer experience, while advocating for customers and shaping product

Qualifications

• 3–5 years of customer-facing experience (B2B SaaS or HR preferred).
• 2+ years in enterprise account/relationship management.
• Track record of meeting/exceeding goals in the last 3 years.
• People-first attitude and growth mindset.
• Comfort working remotely in a fast-growth startup.
• Ability to work independently, problem-solve proactively and collaborate.
• Strong value-based selling understanding.
• Disciplined in account planning, forecasting and quota attainment.

Responsibilities

• Build trusted relationships with named accounts through consultative solutioning to meet talent and business objectives.
• Actively monitor adoption of products/services and share industry knowledge to drive engagement.
• Collaborate with Sales, Product, Operations and Engineering to deliver a great customer experience.
• Be the voice of our customers to Product, synthesize feedback and help shape roadmap.
• Understand customer needs across industries and design solutions to meet those needs.
• Identify growth opportunities within your portfolio.

Skills

Customer facing

Relationship management

Communication

Problem solving

People-first mindset

Remote work

Value-based selling

Account planning

Forecasting

Job description

What do we do?

About us:

The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography.

Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class , AOR and Global products, means it has never been easier to seize the global hiring opportunity.

We’re backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together.

What’s the opportunity?

We have built a vibrant and loyal customer base across different industries, sectors, and geographies. Our business has demonstrated significant growth in recent years with plans to continue accelerating in the coming years. As part of this growth, we are building a world-class customer experience organization to support our expansion. Our Customer Success Managers are responsible for building strong, outcome-based relationships with our key clients, enabling them to expand their international presence and drive revenue growth from those accounts moving forward.

Our CSMs are responsible for building strong, outcome-based relationships with our named accounts, enabling them to expand their international footprint and grow revenues from those accounts moving forward.

As a CSM, you’ll be reporting to the Regional Head - CX and working closely with your peers and cross-functional stakeholders. Process, creativity, curiosity and tenacity will be critical to our/your success in this role.

What you'll do:

• Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier

• Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement

• Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention

• Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap

• Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs

• Identifying growth opportunities within your portfolio

You’ll be successful if:

• You are customer obsessed, always putting our customers first and being there for them every step of the way

• You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals

• You are able to explain complex topics in easy and concise language and have excellent communication and writing skills

• You are organized, detail-oriented, are able to prioritize and perform well under pressure, helping you to stay on top of a larger book of customers

• You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start up environment

• Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus!

What are we looking for?

• Based in North America or South America

• Min 3 to 5 years of Customer facing experience (ideally within B2B SaaS or HR)

• Min 2 years in pure enterprise account/ relationship management

• Min 2 of the last 3 years overachieving goals and targets

• A people-first, and growth mindset

• An affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sector

• The ability to work independently, problem-solve proactively, and collaborate effectively

• Comprehension of value-based sales

• Discipline in Account Planning, Forecasting, and Quota Attainment

If you are a highly motivated and results-oriented professional with a passion for driving revenue growth in the HR Tech industry, we would love to hear from you.

What We Offer:

• High-impact role with the chance to play a key role in a rapidly growing company.

• Full autonomy in your role, with the flexibility to work in a hybrid environment.

• Work with a passionate, energetic, and diverse team.

• Competitive benefits, recognition programs, and career development opportunities.

• Comprehensive health insurance coverage for you and your family’s well-being.

• Generous holiday policy.

• A company that genuinely invests in your professional success.

Equal Employment Opportunity

Multiplier is an equal opportunity employer: we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.