Remote Customer Success Coordinator

Allego; Medellín; Presencial; COP 93.724.000 - 156.206.000; Jornada completa

Descripción de la vacante

Allego is seeking a Customer Success Coordinator to support customer adoption and success planning for its Revenue Enablement Platform. You will work with Customer Success Managers to learn the platform, configure features, and manage requests across multiple customers.

The ideal candidate is organized, tech-savvy, inquisitive, and able to work independently or with customers and internal teams. This role offers a clear path to a Customer Success Manager and remote work from Colombia.

Formación

• 1–2+ years in customer service, customer success, or account management.
• Strong technical aptitude and enthusiasm for SaaS platforms.
• Natural curiosity and ability to learn new products quickly.
• Strong organizational and project management skills.
• High ownership, responsiveness, and follow-through with customers.
• Attention to detail and commitment to high-quality work.
• Strong written and verbal communication with customers.
• Experience with Google Workspace, Slack, Salesforce and ChurnZero is a plus.

Responsabilidades

• Partner with Customer Success Managers to support customer adoption initiatives and success plans.
• Develop deep expertise in the Allego platform and configure features for customer enablement.
• Manage requests through intake, balancing priorities and delivering accurately.
• Lead customer-facing configuration sessions, office hours, and training.
• Collaborate with Support and other teams for technical troubleshooting or escalation.
• Deliver SAS engagements with hands-on configuration and execution support.
• Oversee a portfolio of Digital customers, aiding feature adoption and use cases.
• Maintain records of activities, requests, and outcomes in Salesforce and ChurnZero.

Conocimientos

Customer service experience

SaaS platform knowledge

Project management

Communication skills

Herramientas

Google Workspace

Slack

Salesforce

ChurnZero

Descripción del empleo

Allego is seeking a Customer Success Coordinator to support customer adoption and success planning for its Revenue Enablement Platform. You will work with Customer Success Managers to learn the platform, configure features, and manage requests across multiple customers.

The ideal candidate is organized, tech-savvy, inquisitive, and able to work independently or with customers and internal teams. This role offers a clear path to a Customer Success Manager and remote work from Colombia.