Remote AI Solution Architect – Conversational Platforms

Concentrix; Medellín; On-site; COP 80,000 - 120,000; Full time

Job summary

Concentrix in Colombia seeks an AI Solution Architect specializing in Conversational Platforms. This role combines deep technical expertise in AI with pre-sales consulting for global projects.

Responsibilities include designing contact center automation solutions using AI and CCaaS platforms. Ideal candidates should have significant experience in software engineering, solution architecture, and generative AI, along with a Bachelor's degree in a related field.

Qualifications

• 8 years of experience in software engineering and at least 5 years in solution architecture.
• Hands-on experience implementing Generative AI solutions.
• Experience with bots, IVR, messaging/chat, and CX best practices.

Responsibilities

• Lead architecture and design for Conversational AI solutions.
• Define scalable and secure architectures for multi-channel experiences.
• Collaborate with Sales and Engineers to design tailored solutions.

Skills

Conversational AI

Generative AI

Solution Architecture

Software Engineering

API Design

Microservices

Cloud Platforms

Node.js

Python

Java

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

REST APIs

Kubernetes

AWS

Azure

GCP

Job description

Concentrix in Colombia seeks an AI Solution Architect specializing in Conversational Platforms. This role combines deep technical expertise in AI with pre-sales consulting for global projects.

Responsibilities include designing contact center automation solutions using AI and CCaaS platforms. Ideal candidates should have significant experience in software engineering, solution architecture, and generative AI, along with a Bachelor's degree in a related field.