Client Success Manager

NeoWork; Colombia; Remote; COP 60,000,000 - 120,000,000; Full time

Benefits offered by this job

Health insurance for contractors

Holiday Extra Pay

US hours aligned work schedule

100% home-based position

Mental health days

Performance-based incentives

Annual review and appraisal

Growth opportunities

Job summary

NeoWork is seeking a Client Success Manager to own relationships with U.S. clients, guiding onboarding, monitoring account health, and identifying expansion opportunities. You will work remotely from Colombia, aligning with U.S.

business hours and collaborating with client teams to ensure value and growth. As a global staffing partner, NeoWork supports clients and teammates with HR, benefits, and ongoing coaching while you drive renewals, renewals, and satisfaction through proactive engagement

Qualifications

• 3+ years of experience in account management or client success.
• Excellent spoken and written English.
• Strong relationship-building and problem-solving skills.
• Experience with CRM tools such as HubSpot or Salesforce.
• Highly organized with the ability to manage multiple accounts.
• Based in Colombia and able to work U.S. business hours.

Responsibilities

• Serve as the main point of contact for a portfolio of client accounts.
• Lead client onboarding and ensure a smooth start.
• Run regular check-ins and business reviews with client stakeholders.
• Monitor account health, satisfaction, and risks, and act early.
• Identify upsell and expansion opportunities and partner with sales.
• Coordinate with internal teams to deliver on client expectations.

Skills

Account management

Client success

CRM tools

English communications

Relationship building

Time management

US hours availability

Colombia-based

Tools

HubSpot

Salesforce

Job description

NeoWork is hiring Client Success Managers to own relationships with U.S. clients and keep them happy, successful, and growing. You will lead onboarding, monitor account health, and identify opportunities to expand.

NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.

Key Responsibilities

• Serve as the main point of contact for a portfolio of client accounts
• Lead client onboarding and ensure a smooth start
• Run regular check-ins and business reviews with client stakeholders
• Monitor account health, satisfaction, and risks, and act early
• Identify upsell and expansion opportunities and partner with sales
• Coordinate with internal teams to deliver on client expectations

• 3+ years of experience in account management, client success, or client services
• Excellent spoken and written English, confident with U.S. executives
• Strong relationship-building and problem-solving skills
• Experience with CRM tools such as HubSpot or Salesforce
• Highly organized, able to manage multiple accounts at once
• Availability to work U.S. business hours
• Based in Colombia, with a reliable home office setup and stable internet connection

Nice to Have

• Experience in SaaS, agency, or outsourcing environments
• Experience managing renewals or upsells
• Fluency in Spanish

• We offer health insurance for contractors
• Holiday Extra Pay
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.