Remote Bilingual Senior Customer Service (EN/ES)

TTEC; Bogotá; Hybrid; COP 26,405,000 - 31,627,000; Full time

Benefits offered by this job

Base wage COP 2,600,000 monthly

Meal allowance COP 462,500

Connectivity support COP 200,000

Job summary

TTEC is hiring a Bilingual Senior Customer Service Representative (English-Spanish) to work remotely from Bogota, Colombia. You will handle escalated calls, provide product guidance, and resolve issues with empathy to elevate the customer experience.

You’ll research solutions, communicate clearly with customers, and collaborate with a global team to support our client programs. Training and development are emphasized in a supportive culture.

Qualifications

• 2 or more years of customer service experience plus some post-secondary education.
• Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations.
• A solution-oriented mindset to ensure happy customers.
• You lead by example and work with your team to contribute to the overall success of your client program.
• Computer experience.
• High speed internet (> 15mbps).

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Customer service

Decision making

Problem solving

Teamwork

Computer skills

Internet access

Education

Some post-secondary education

Job description

TTEC is hiring a Bilingual Senior Customer Service Representative (English-Spanish) to work remotely from Bogota, Colombia. You will handle escalated calls, provide product guidance, and resolve issues with empathy to elevate the customer experience.

You’ll research solutions, communicate clearly with customers, and collaborate with a global team to support our client programs. Training and development are emphasized in a supportive culture.