Remote Bilingual Account Manager & Customer Support Lead

Tidal; Bogotá; Remote; COP 85,297,000 - 99,513,000; Full time

Job summary

Tidal is seeking an Account Manager & Customer Support Lead for a remote, full-time contractor role supporting a food and beverage manufacturer. You will nurture key accounts, respond to questions, and drive timely updates throughout projects and orders.

Role requires 3+ years in account management, fluency in English and Spanish, and strong cross-functional collaboration to resolve issues and keep commitments on track.

Qualifications

• At least 3 years in account management or a customer-facing role.
• Fluent in English and Spanish, written and spoken.
• Experience coordinating requests across multiple internal teams.

Responsibilities

• Serve as the main contact for assigned accounts and manage priorities and timelines.
• Handle questions, requests, issues, and escalations with proactive updates.
• Coordinate with production, procurement, operations, logistics, sales, and leadership.

Skills

Account management

Customer success

Cross-functional coordination

Communication

Problem solving

Attention to detail

U.S. customer support

Tools

CRM or account management platforms

Customer support systems

Google Sheets/Docs

Slack

Microsoft Excel

Project management tools (Asana/ClickUp/Monday)

AI tools (Claude/ChatGPT)

Job description

Tidal is seeking an Account Manager & Customer Support Lead for a remote, full-time contractor role supporting a food and beverage manufacturer. You will nurture key accounts, respond to questions, and drive timely updates throughout projects and orders.

Role requires 3+ years in account management, fluency in English and Spanish, and strong cross-functional collaboration to resolve issues and keep commitments on track.