Remote Application Support Engineer for AI Platform

Hire Overseas; Bogotá; Remote; COP 263,089,000 - 368,324,000; Full time

Benefits offered by this job

USD payment bi-monthly

Paid Time Off

Holidays

100% remote setup

Sydney business hours

Job summary

Hire Overseas is seeking an Application Support Engineer to help non-technical customers build and scale AI-powered apps. You will debug production issues, advise on architecture, and implement automations to scale support.

Strong TypeScript and React skills, plus customer-facing experience, are essential. This is a fully remote role with standard Sydney business hours, paid in USD bi-monthly, and a path to grow into broader software roles within the company.

Qualifications

• Strong TypeScript and React background.
• Solid modern web app fundamentals including HTTP, APIs, authentication, and databases.
• Proven ability to debug production issues using logs, traces, repros, and minimal test cases.
• Strong systems and architecture thinking, including scalability, reliability, performance, and security basics.
• Excellent written communication that is clear, simple, concise, and specific to the audience.
• Prior experience in a customer-facing role such as support, sales, or pre-sales.
• A track record of closing 50 or more tickets a day.
• A bias to ship fast, iterate, and correct mistakes quickly.
• Good taste and attention to detail, with pride in work that is simple and self-serve.
• Hunger and a willingness to work hard and operate at any level to get things done.
• Available to work standard Sydney business hours.

Responsibilities

• Fully resolve issues with customer apps, from fixing bugs to advising on architecture to helping with integrations.
• Explain problems and fixes to non-technical customers in simple language.
• Debug production issues using logs, traces, repros, and minimal test cases.
• Close tickets at high volume without sacrificing quality.

Skills

TypeScript

React

Web app fundamentals

Debug production issues

Communication

Customer-facing

Ticket handling

Shipping fast

Attention to detail

Willing to work hard

Sydney business hours

Tools

Postgres

Redis

ClickHouse

Hono

Drizzle ORM

Temporal

Tailwind

Cloudflare

AWS

CDK

Terraform

AI SDKs

LLM-based apps

Job description

Hire Overseas is seeking an Application Support Engineer to help non-technical customers build and scale AI-powered apps. You will debug production issues, advise on architecture, and implement automations to scale support.

Strong TypeScript and React skills, plus customer-facing experience, are essential. This is a fully remote role with standard Sydney business hours, paid in USD bi-monthly, and a path to grow into broader software roles within the company.