Remote AI Platform Support Engineer

Overseas (United States); Puerto Bogotá; Remote; COP 259,597,000 - 389,395,000; Full time

Benefits offered by this job

USD salary paid bi-monthly

Paid Time Off

Holidays

100% remote

Sydney business hours

Job summary

Overseas is seeking an Application Support Engineer to help top customers of a fast-growing AI app builder build and scale their apps. You will debug production issues, advise on architecture, and fix integrations, while explaining problems to non-technical customers in clear language.

This role is 100% remote with standard Sydney business hours, offering paid time off and holidays. You will work on a modern stack across cloud providers and AI models, with potential paths to software

Qualifications

• Strong TypeScript and React background.
• Proven ability to debug production issues using logs and repros.
• Experience explaining technical issues to non-technical customers.

Responsibilities

• Fully resolve issues in customer apps, from bugs to integrations.
• Explain problems in clear, simple language to customers.
• Debug production issues using logs, traces, repros, and minimal test cases.
• Close tickets at high volume without sacrificing quality.

Skills

TypeScript

React

Debug production issues

Customer communication

Ticket handling

Automation

Performance awareness

Tools

Postgres

Redis

ClickHouse

Hono

Drizzle ORM

Temporal

Tailwind

Job description

Overseas is seeking an Application Support Engineer to help top customers of a fast-growing AI app builder build and scale their apps. You will debug production issues, advise on architecture, and fix integrations, while explaining problems to non-technical customers in clear language.

This role is 100% remote with standard Sydney business hours, offering paid time off and holidays. You will work on a modern stack across cloud providers and AI models, with potential paths to software