Remote Account Manager – IT Support Services

FinOps Weekly; Medellín; Híbrido; COP 186.492.000 - 279.738.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

Lean Tech Global Services in Medellín seeks an Account Manager focused on Support Services to act as the strategic liaison for IT support and help desk operations. You will ensure operational excellence, SLA health, and strong client relationships across multiple service lines including Help Desk, NOC, SOC, and IAM support.

Responsibilities include monitoring tickets, governance cadences, and driving continuous improvements with delivery teams while identifying growth opportunities within

Formación

• Experience managing IT support operations across multiple service lines.
• Familiarity with ITIL/ITSM frameworks and SLA governance.
• Ability to read and present operational metrics to executives.

Responsabilidades

• Lead client relationships and manage expectations for IT support services.
• Oversee SLA health, incident triage, and field escalations.
• Collaborate with delivery teams to ensure on-time, quality service deliveries.
• Identify opportunities for service improvements and upsell within accounts.

Conocimientos

IT support operations

Jira Service Management

ServiceNow

SLA governance

KPI dashboards

Educación

Bachelor’s degree in Business/IT/Engineering

Herramientas

Jira Service Management

ServiceNow

Zendesk

Splunk

QRadar

Descripción del empleo

Lean Tech Global Services in Medellín seeks an Account Manager focused on Support Services to act as the strategic liaison for IT support and help desk operations. You will ensure operational excellence, SLA health, and strong client relationships across multiple service lines including Help Desk, NOC, SOC, and IAM support.

Responsibilities include monitoring tickets, governance cadences, and driving continuous improvements with delivery teams while identifying growth opportunities within