Associate, Account Manager - Bilingual

Convergys; Bogotá; Presencial; COP 72.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Concentrix is seeking an Associate Account Manager - Bilingual in Bogota, Colombia. The role focuses on overseeing the management of complex client accounts, renewing, expanding, and converting service relationships, and ensuring client satisfaction across the customer base.

Responsibilities include identifying opportunities, meeting monthly quotas, negotiating contracts, and using data to drive renewal and upsell decisions. You will work with various partners and report to a Sales Manager.

Formación

• Experience managing complex client accounts.
• Strong communication and negotiation skills.
• Ability to meet revenue quotas and drive growth.

Responsabilidades

• Oversee management of complex client accounts and client relationships.
• Renew, expand, and convert client services within the portfolio.
• Call upon existing client customers to identify opportunities and close deals.
• Negotiate contracts and manage objections to protect revenue and margins.
• Use data to identify risks and drive renewal and upsell decisions.

Conocimientos

Account management

Bilingual English/Spanish

Descripción del empleo

Job Title

Associate, Account Manager - Bilingual

Job Description

The Associate Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Associate Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable. Ensure that client's customers are satisfied with our client's services and resolve escalated issues. Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals. Evaluate our client's customer needs and propose potential solutions. Be a single contact for our client's customer. Use data to fix customer concerns/roadblocks prohibiting satisfaction. Manage external competitive pressures and handle objections. Work with multiple partners, building relationships with decision-makers at all levels. Manage sales territory and achieving monthly quotas. Negotiate in tough situations. Identify risk and barriers to success; develop contingency plans. Identify opportunities for additional product or service sales. Use data to help influence buying/renewal process. Work with a team and report directly to a Sales Manager.

Location

COL Bogota - Cra. 15 #77-50

Language Requirements

Time Type: Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.