Remote 1st Line Support Engineer - 24/7 Coverage

Openprovider; Colombia; A distancia; COP 36.000.000 - 72.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work opportunity

Generous PTO

Quarterly & Annual Reviews

Global team culture

Descripción de la vacante

Openprovider is seeking a self-motivated Customer Technical Support specialist to join our fully remote team. You will provide 24/7 support to customers worldwide, using phone, chat and ticketing, and grow technical depth in SSL, domains, Plesk licenses and SpamExperts.

The role requires 1–2 years in customer tech support, a IT-related degree, fluent English and Spanish, excellent communication, and the ability to work autonomously in a remote, collaborative, global environment.

Formación

• Bachelor's degree in Information Technology, or a related IT field.
• 1-2 years of experience in Customer Technical Support.
• Fluent English and Spanish speaker.
• Excellent written and spoken communication skills.
• Proactive, polite, and empathetic in interactions with peers and customers.
• Able to work autonomously without direct supervision.
• Solid SSL expertise and DNS knowledge.

Responsabilidades

• Provide 24/7 customer support across phone, chat and ticketing system.
• Resolve issues with communication and professionalism.
• Follow Out of Office procedures and maintain team communication.
• Handle tasks using internal tools for SSL, domains, Plesk licenses and SpamExperts.
• Maintain and improve knowledge base as a single source of truth.
• Collaborate with other departments globally to improve products and services.
• Analyze day-to-day operations and suggest automation ideas.
• Continuously learn about products, technologies, and tools.
• Manage abuse requests and end-user queue.

Conocimientos

Fluent English & Spanish

Excellent communication

Autonomous & proactive

Educación

Bachelor's degree in Information Technology or related field

Herramientas

MS Office

Ticketing systems

Descripción del empleo

Openprovider is seeking a self-motivated Customer Technical Support specialist to join our fully remote team. You will provide 24/7 support to customers worldwide, using phone, chat and ticketing, and grow technical depth in SSL, domains, Plesk licenses and SpamExperts.

The role requires 1–2 years in customer tech support, a IT-related degree, fluent English and Spanish, excellent communication, and the ability to work autonomously in a remote, collaborative, global environment.