Real-Time Casino Operations Support Specialist

Evolution; Medellín; On-site; COP 50,220,000 - 78,120,000; Full time

Job summary

Evolution, a leader in online casino entertainment, seeks an Operations/Live Support professional to ensure smooth table operations, troubleshoot real-time issues, and resolve player disputes. The role involves coordinating with Live Support and Casino Support teams, maintaining internal systems, and producing service reports.

The position requires strong English (B2), solid IT basics, and the ability to make independent decisions while collaborating across departments.

Qualifications

• Strong written and verbal communication in English (B2).
• Proficient IT skills with MS Office and Windows.
• Ability to make independent managerial decisions.
• Clear communication to establish cooperative links within the team.
• Resolve interpersonal and interdepartmental issues.
• Strong teamwork and professionalism.
• Analytical thinking and confidentiality.
• Adaptability, flexibility, and mobility.

Responsibilities

• Ensure all tables are operational and troubleshoot failures.
• Handle real-time issues including GP mistakes, software/hardware problems, and critical incidents; escalate as needed.
• Resolve player disputes with Live Support and Casino Support.
• Prepare reports related to service support duties.
• Maintain a safe and clean gaming floor with no unauthorized personnel.
• Manage internal systems (JIRA, TTS, SST, WIKI).
• Handle ad-hoc situations to ensure product delivery.
• Ensure all operational tables have Games Presenters.
• Manage part-time table assignments.
• Report GP mistakes, software/hardware issues; communicate with players and licensees about issues.
• Monitor emails and respond to notifications.

Skills

English (B2)

Communication skills

Teamwork

Analytical thinking

Confidentiality

Adaptability

Mobility

Independent judgment

Tools

JIRA

TTS

SST

WIKI

MS Office

Windows

Job description

Evolution, a leader in online casino entertainment, seeks an Operations/Live Support professional to ensure smooth table operations, troubleshoot real-time issues, and resolve player disputes. The role involves coordinating with Live Support and Casino Support teams, maintaining internal systems, and producing service reports.

The position requires strong English (B2), solid IT basics, and the ability to make independent decisions while collaborating across departments.