Real Time Analyst (RTA)

TaskUs Outsourcing Philippines, Inc.; Sur; Presencial; COP 44.640.000 - 89.280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salaries

Comprehensive benefits

People First culture

Descripción de la vacante

TaskUs Outsourcing Philippines, Inc. is seeking a Workforce Management professional to monitor queue performance, forecast variances in real time, and coordinate with Operations and WFM teams to ensure optimal staffing levels.

This role emphasizes real-time decision making and accurate intraday reporting across global operations. The position supports a People First culture, competitive salaries, comprehensive benefits, and internal mobility for professional growth within TaskUs’ diverse

Responsabilidades

• Monitor queue level performance and variance to forecast in real time
• Report any significant variations from forecast to Operations and WFM Management
• Provide recommendations for addressing and responding to variations from forecast
• Monitor agent level schedule adherence
• Report any significant adherence to Operations and WFM Management in a proactive and in a urgent manner
• Analyze variations to forecast and project impact for the remainder of the day
• Compile and submit intraday reports with accuracy and timelines as well as proactive recommendations for actions
• Update schedules with real time attendance and exceptions
• Approve/recommend alternatives for real time schedule exception requests
• Other related duties as required

Descripción del empleo

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

SPECIFIC RESPONSIBILITIES:

• Monitor queue level performance and variance to forecast in real time
• Report any significant variations from forecast to Operations and WFM Management
• Provide recommendations for addressing and responding to variations from forecast
• Monitor agent level schedule adherence
• Report any significant adherence to Operations and WFM Management in a proactive and in a urgent manner
• Analyze variations to forecast and project impact for the remainder of the day
• Compile and submit intraday reports with accuracy and timelines as well as proactive recommendations for actions
• Update schedules with real time attendance and exceptions
• Approve/recommend alternatives for real time schedule exception requests
• Other related duties as required

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.