Real-Time Analyst: Live Operations & Forecasting

TaskUs Outsourcing Philippines, Inc.

Sur

Presencial

COP 44.640.000 - 89.280.000

Jornada completa

Hace 8 días

Generador de candidaturas

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Ventajas ofrecidas por este puesto de trabajo

Competitive salaries

Comprehensive benefits

People First culture

Descripción de la vacante

TaskUs Outsourcing Philippines, Inc. is seeking a Workforce Management professional to monitor queue performance, forecast variances in real time, and coordinate with Operations and WFM teams to ensure optimal staffing levels.

This role emphasizes real-time decision making and accurate intraday reporting across global operations. The position supports a People First culture, competitive salaries, comprehensive benefits, and internal mobility for professional growth within TaskUs’ diverse

Responsabilidades

Monitor queue level performance and variance to forecast in real time
Report any significant variations from forecast to Operations and WFM Management
Provide recommendations for addressing and responding to variations from forecast
Monitor agent level schedule adherence
Report any significant adherence to Operations and WFM Management in a proactive and in a urgent manner
Analyze variations to forecast and project impact for the remainder of the day
Compile and submit intraday reports with accuracy and timelines as well as proactive recommendations for actions
Update schedules with real time attendance and exceptions
Approve/recommend alternatives for real time schedule exception requests
Other related duties as required