Real-Time Operations & Forecast Analyst

TaskUs; Sur; Híbrido; COP 55.800.000 - 83.700.000; Jornada completa

Descripción de la vacante

TaskUs is seeking a Real Time Analyst (RTA) in Cali, Colombia to monitor live call queues, track forecast accuracy, and support Operations with real-time insights. The role focuses on minimizing forecast variances, updating schedules, and delivering timely intraday reports to optimize contact center performance.

Strong attention to detail and proactive communication are essential. Join TaskUs to contribute to a data-driven, People First culture in a global BPO environment with growth

Responsabilidades

• Monitor queue level performance in real time and compare to forecast.
• Report significant forecast variations to Operations and WFM Management.
• Provide recommendations to address forecast deviations.
• Monitor agent schedule adherence and report deviations to Ops and WFM.
• Update intraday reports with accuracy and timelines and provide proactive actions.

Descripción del empleo

TaskUs is seeking a Real Time Analyst (RTA) in Cali, Colombia to monitor live call queues, track forecast accuracy, and support Operations with real-time insights. The role focuses on minimizing forecast variances, updating schedules, and delivering timely intraday reports to optimize contact center performance.

Strong attention to detail and proactive communication are essential. Join TaskUs to contribute to a data-driven, People First culture in a global BPO environment with growth