Quality Assurance Analyst

Lean Solutions Group; Bogotá; On-site; COP 27,900,000 - 50,220,000; Full time

Benefits offered by this job

Monday to Friday schedule

Job summary

Lean Solutions Group in Bogotá is seeking a Quality Assurance Analyst to ensure adherence to client procedures, analyze performance data, conduct audits, and drive continuous improvement through actionable insights.

This on-site position requires advanced English and at least 12 months of QA experience in outsourcing or BPO, a high school diploma or bachelor's degree, and proficiency with Microsoft Office and 3CX; weekends off, Monday to Friday.

Qualifications

• Strong analytical, communication, and organizational skills.
• Advanced English proficiency (B2–C1).
• Experience in Quality Assurance for Outsourcing/BPO operations is preferred.

Responsibilities

• Conduct monthly planning sessions with QA Leadership to set objectives.
• Monitor daily employee performance through KPI dashboards.
• Identify trends, share insights, and propose data-driven improvements.
• Participate in calibration sessions and internal/external meetings.
• Maintain updated quality documentation (Flowcharts, SOPs, JDs).
• Identify training needs and collaborate with the training team.

Skills

Analytical skills

Communication skills

Organizational skills

English proficiency

Education

High School diploma or Bachelor's degree

Tools

Microsoft Office

3CX

Job description

Note: Non-bilingual candidates won't be considered for this position (English B2 Intermediate - C1).

The Quality Assurance analyst will be required to work On-Site in Bogotá

JOB SUMMARY:

The Quality Assurance Analyst ensures employees strictly follow client's procedures, proactively analyzes performance data, conducts audits, and provides actionable insights to enhance service delivery and drive continuous improvement within the organization.

RESPONSIBILITIES:

• Conduct monthly planning sessions with QA Leadership to set business objectives.
• Monitor daily employee performance through KPI dashboards.
• Identify trends, share insights, and propose data-driven improvement strategies.
• Participate in calibration sessions and internal/external meetings.
• Maintain updated quality documentation (Flowcharts, SOPs, JDs).
• Identify training needs and collaborate with the training team to close skill gaps.

EDUCATION AND EXPERIENCE:

• High School diploma or Bachelor's degree
• At least 12 months of experience in Quality Assurance for Outsourcing/BPO operations.
• Strong analytical, communication, and organizational skills.
• Advanced English proficiency (B2–C1).
• Proficiency in Microsoft Suite and 3CX.

BENEFITS

• Monday to Friday schedule (weekends off).