Operation Manager

TaskUs; Sur; Presencial; COP 66.960.000 - 133.920.000; Jornada completa

Descripción de la vacante

TaskUs is seeking an Operations Manager to oversee day-to-day operations at our Barranquilla site. You will lead a team of up to 150 FTE, manage client relationships, and present performance updates in business reviews.

The role emphasizes KPI achievement and innovative problem solving to deliver exceptional customer experiences. The ideal candidate has 2+ years supervising in a call center (BPO a plus), 1+ year client management, and a strong communication skill set.

Formación

• 2+ years of supervising in a call center environment (BPO experience a plus)
• 1+ year of client management experience
• Bachelor's degree in business administration or management
• Excellent communication and presentation skills

Responsabilidades

• Manage day-to-day operations of the department
• Lead and develop a team of up to 150 FTE
• Maintain and grow client relationships; present updates in reviews
• Ensure KPIs are met and problems are solved through process improvements
• Collaborate with team leaders to build capabilities and performance

Conocimientos

B2 English

Excellent communication

Supervisory experience

Client management

Educación

Bachelor degree in business administration or management

Descripción del empleo

Job Description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager.

Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients.

Responsibilities

• Responsible for managing the day-to-day business operations managing a team of up to 150 FTE; reporting into the Sr. Operations Manager.
• Responsible for managing TaskUs client relationships and being the POC on a day-to-day basis, providing them with updates in regards to performance, and you will be responsible for presenting in business reviews (weekly, monthly, quarterly, and annually).
• You will work closely with your team leaders and teammates to ensure that they are equipped with the skills and knowledge necessary to succeed.
• You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (example of KPI's: CSAT, AHT, Resolution rate).
• We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.

What We're Looking For

• B2 English Level or Higher.
• Two plus years of managing supervisors in the call center environment; BPO experience is a plus
• One plus year of client management experience
• (nice to have) Bachelor degree in business administration or management
• Excellent communication and presentation skills

Job Expectations

• This application will be used for positions that are located on-site at one of our offices in Barranquilla.
• We ask that Operations Managers have an open and flexible schedule - the hours of operations depend on the clients' needs

Do you have what it takes to become an Operations Manager?

About TaskUs

TaskUs (NASDAQ: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech.

As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland and Colombia.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.