Trilingual Customer Service Representative W Portuguese

TaskUs; Medellín; Presencial; COP 24.000.000 - 30.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medicine coverage 100%

Dental plan

Life insurance

Wellness programs

Birthday leave

2 days off

Growth opportunities

Door-to-door transportation

Descripción de la vacante

TaskUs is seeking a bilingual Customer Service Representative in Medellín to handle inbound and outbound calls and provide support via phone, email, chat, or in-person. You will deliver excellent customer satisfaction, resolve issues, and maintain a high level of product knowledge while upholding company policies.

The role requires advanced English and Portuguese, full-time availability (48 hours per week), and reside in Cali, Palmira, Yumbo, or Jamundí.

Formación

• Advanced English and Portuguese (strong verbal and written communication).
• Full-time availability, 48 hours per week.
• Residing in Cali, Palmira, Yumbo, or Jamundí.

Responsabilidades

• Handle inbound and outbound calls via phone.
• Provide support via email, chat, or in-person channels.
• Deliver excellent customer satisfaction and meet metrics.
• Provide timely and accurate information about products, services, and policies.
• Troubleshoot issues and offer effective solutions.
• Document interactions and update systems with notes and follow-ups.
• Process orders, returns, refunds, and account updates as required.
• Escalate complex cases to appropriate teams.

Conocimientos

Advanced English

Portuguese fluency

Customer service

Communication

Descripción del empleo

Job Description

TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies. We prioritize employee well‑being and a people‑first culture with competitive salaries and comprehensive benefits.

We are looking for a bilingual Customer Service Representative to handle inbound and outbound calls, provide support via phone, email, chat, or in‑person, and deliver excellent customer satisfaction.

• Receive inbound and/or place outbound calls.
• Strive for good customer satisfaction and experience, adhering to the Quality Guidelines set by the client.
• Serve as the main point of contact for customers via phone, email, chat, or in‑person channels.
• Provide timely and accurate information about products, services, and company policies.
• Handle customer inquiries, concerns, and complaints with professionalism and empathy.
• Troubleshoot and resolve issues by investigating problems and offering effective solutions.
• Document interactions and update systems with accurate notes and follow‑up actions.
• Process orders, returns, refunds, and account updates as required.
• Escalate complex or sensitive cases to the appropriate teams.
• Maintain strong product and process knowledge.
• Meet or exceed performance metrics such as response times, customer satisfaction, and quality scores.
• Collaborate with internal departments (Operations, Sales, Technical Support, etc.) for seamless experience.
• Identify recurring issues and provide feedback to improve processes, workflows, or resources.
• Follow company guidelines, security protocols, and compliance requirements.
• Contribute to a positive team environment through communication, support, and continuous improvement.

Requirements

• Advanced English and Portuguese (strong verbal and written communication).
• Full‑time availability, 48 hours per week.
• Residing in Cali, Palmira, Yumbo, or Jamundí.

Benefits

• Prescribed medicine coverage 100% for employee, 50% for two family members.
• Dental plan.
• Life insurance.
• Wellness programs.
• People‑first culture.
• 2 days off.
• Birthday leave.
• Competitive salary with bonuses.
• Growth opportunities.
• Door‑to‑door transportation (limited hours).

SST Responsibilities

Know, understand and apply the Health and Safety at Work policy; properly use and take care of PPE and protection systems; comply with safety rules, maintain order and cleanliness; report unsafe conditions or incidents; ensure health safety in work activities; provide truthful information about health condition; comply with OSHMS procedures; report hazards; participate in training, induction, prevention activities; contribute to OSH objectives; communicate suggestions and concerns; identify and analyze risk situations; implement work controls; use resources rationally; participate in committees; apply actions in emergency plan.

How We Partner To Protect You

TaskUs does not solicit money during your application process nor require any payment to proceed. Please communicate only with authorized recruiters.

DEI & Equal Opportunity

TaskUs is an equal‑opportunity workplace, committed to diversity, equity, and inclusion. We welcome applicants from all backgrounds and provide reasonable accommodations throughout the hiring process. For more opportunities, visit https://www.taskus.com/careers/.