Property Maintenance Dispatch Coordinator

TechLoom Global; Colombia; Presencial; COP 24.000.000 - 36.000.000; Jornada completa

Descripción de la vacante

TechLoom Global is seeking a Dispatch Coordinator to support two parallel operations—a residential rental portfolio and a grocery store business—by implementing a structured, trackable workflow for vendor scheduling, approvals, and status logging.

The role emphasizes end-to-end ownership of recurring tasks within EST hours, with a focus on multi-trade coordination, documented SOPs, and proactive follow-up with tenants, vendors, and store staff.

Formación

• 3 to 6 years of experience in a coordination, dispatch, or operations support role.
• Demonstrated experience coordinating vendors or contractors across multiple trades.
• Proven ability to manage structured multi-step confirmation and logging workflows.
• Strong proficiency in Excel and Google Sheets for maintaining live trackers.
• Excellent written and verbal communication with tenants, vendors, and staff.
• Ability to track compliance or renewal deadlines independently.

Responsabilidades

• Coordinate and schedule vendors across HVAC, plumbing, electrical, refrigeration, and handyman trades.
• Execute structured confirmation workflow at day-before, morning-of, and completion stages.
• Log all vendor dispatches the same day across both property and store operations.
• Track recurring compliance renewal deadlines ahead of due dates.
• Maintain and update multiple trackers for properties, contractors, and maintenance.
• Follow-up with tenants, vendors, and staff to confirm status and next steps.
• Document SOPs for recurring workflows within the first 30 days.

Conocimientos

Vendor coordination

Excel

Google Sheets

Written and verbal communication

Multi-trade coordination

Workflow logging

Herramientas

SOP documentation

Descripción del empleo

TechLoom Global connects industry-leading companies across various sectors with top-tier global talent. Our expertise spans a wide range of functions, including sales development, product and engineering, marketing, operations, customer success, finance, and administrative support. As a TechLoom Global team member, you become part of a network of high-caliber professionals delivering real impact for forward-thinking companies navigating today's dynamic and competitive landscape.

This role supports two parallel operations — a 20-plus unit residential rental portfolio and a grocery/liquor store business — by bringing structured, documented coordination to vendor scheduling, compliance tracking, and tenant and store communications. The Dispatch Coordinator will replace ad hoc phone and text-based workflows with a consistent, trackable system covering confirmed appointments, in-progress status, and completion logging across both lines of business. The position operates fully within EST business hours and requires a self-sufficient operator who can own recurring workflows end to end without requiring constant escalation.

RESPONSIBILITIES

• Coordinate and schedule vendors across HVAC, plumbing, electrical, refrigeration, and general handyman trades.
• Execute structured confirmation workflow at day-before, morning-of, and completion stages for every dispatch.
• Log all vendor dispatches same day across both the residential portfolio and store operations.
• Track recurring compliance renewal deadlines for lead-paint registration and rental licenses ahead of due dates.
• Maintain and update multiple Excel or Google Sheets trackers covering properties, contractors, and maintenance schedules.
• Conduct written and verbal follow-up with tenants, vendors, and store staff to confirm work status and next steps.
• Approve or route repair requests independently within pre-set dollar thresholds without escalating routine decisions.
• Document SOPs for each recurring workflow within the first 30 days of engagement.

REQUIREMENTS

• 3 to 6 years of experience in a coordination, dispatch, or operations support role.
• Demonstrated experience coordinating vendors or contractors across multiple trades simultaneously.
• Proven ability to manage structured multi-step confirmation and logging workflows consistently.
• Strong proficiency in Excel and Google Sheets for maintaining multiple live operational trackers.
• Strong written and verbal communication skills for follow-up with tenants, vendors, and store staff.
• Ability to track recurring compliance or renewal deadlines independently without a legal or compliance background.
• Comfortable making approval decisions within defined dollar thresholds without requiring escalation on routine items.

NICE TO HAVES

• Prior property management or real estate operations experience.
• Familiarity with apartments.com or a comparable property management and leasing platform.
• Familiarity with rent-comp tools such as Rentometer, Zillow, or Redfin.
• Experience writing SOP documentation for recurring operational workflows.