Program Management Director: AI-Driven Workflow Ops

Publicis Groupe Holdings B.V; Bogotá; Presencial; COP 150.000.000 - 320.000.000; Jornada completa

Descripción de la vacante

Publicis Global Delivery in Bogotá is seeking a Program Management Director to own the operating model for a large, distributed unit, partnering with the technology team to implement automation and AI, and reporting directly to senior leadership on efficiency, throughput, and ROI.

You will lead onboarding of ~150 teammates to a new workflow platform, define 50+ delivery workflows, establish governance, drive continuous improvement, and foster a data-driven culture of measurement across the unit.

Formación

• Demonstrable experience in operations leadership, production management, or process/transformation roles — preferably within a creative agency, production studio, shared services, or BPO environment.
• Proven track record of standing up or transforming an operational function — moving a team from manual, ad hoc ways of working to standardized, technology-enabled processes
• Experience identifying and implementing process automation, ideally in partnership with technology or engineering teams
• Hands-on experience implementing and driving adoption of workflow management or work management platforms across large teams
• Comfort operating in a high-volume, deadline-driven environment with multiple concurrent workstreams and demanding quality standards

Responsabilidades

• Leading the onboarding of ~150 team members onto a new workflow management platform, driving adoption, training, and change management across the unit
• Defining and configuring 50+ distinct delivery workflows within the platform, ensuring each work type is mapped, standardized, and repeatable
• Establishing the operational standards, governance, and ways of working that turn ad hoc, manual processes into a disciplined production system
• Driving continuous improvement
• Identifying specific steps, phases, or handoffs within workflows that are inefficient, redundant, or ripe for improvement
• Identifying and implementing opportunities for automation, working in partnership with the technology team to design, test, and roll out automated solutions
• Identifying and implementing opportunities for AI augmentation, partnering with technology to introduce AI tools that increase speed, quality, and consistency
• Building a culture of measurement and continuous improvement across the unit, where efficiency is everyone's responsibility, not just leadership's

Conocimientos

Operations leadership

Process transformation

Automation experience

Workflow platform adoption

Cross-functional collaboration

Descripción del empleo

Publicis Global Delivery in Bogotá is seeking a Program Management Director to own the operating model for a large, distributed unit, partnering with the technology team to implement automation and AI, and reporting directly to senior leadership on efficiency, throughput, and ROI.

You will lead onboarding of ~150 teammates to a new workflow platform, define 50+ delivery workflows, establish governance, drive continuous improvement, and foster a data-driven culture of measurement across the unit.