Program Management Associate Director

Publicis Groupe ANZ; Bogotá; Presencial; COP 350.000.000 - 700.000.000; Jornada completa

Descripción de la vacante

Publicis Global Delivery seeks an Operations Director to lead a modern, AI-enabled production unit. You will own the operating model, partner with the technology team to implement automation and AI, and report on efficiency and throughput to senior leadership.

You'll drive onboarding of ~150 staff, configure 50+ workflows, and establish governance that turns ad hoc processes into a disciplined production system across distributed teams.

Formación

• Experience in operations leadership or transformation roles in creative/production environments.
• Proven ability to stand up or transform an operational function with technology-enabled processes.
• Hands-on experience deploying workflow/work management platforms across large teams.
• Experience driving process automation in partnership with technology/engineering.
• Experience leading change and platform adoption across distributed teams.
• Strong communication and stakeholder management to influence senior leadership.
• Ability to work in a high-volume, deadline-driven setting with multiple workstreams.
• Systems-thinking mindset to break complex ops into repeatable components.
• Experience coordinating across geographically distributed teams.
• Interest in applying AI to operational challenges as a core lever for efficiency

Responsabilidades

• Standing up the operating model for the unit and its processes.
• Onboarding ~150 team members to a new workflow platform with training and change management.
• Defining and configuring 50+ delivery workflows—mapped, standardized, repeatable.
• Establishing governance and standards to turn manual processes into a disciplined system.
• Identifying inefficiencies and driving automation with the tech team.
• Exploring AI augmentation opportunities to improve speed, quality and consistency.
• Fostering a culture of measurement and continuous improvement across the unit.

Conocimientos

Operations leadership

Production management

Workflow platforms

Automation

AI augmentation

Change management

Stakeholder management

Communication

Distributed teams

Systems thinking

Descripción del empleo

Company description

Publicis Global Delivery (PGD); Publicis Groupe’s industry leading globally connected capability platform. Where talent, technology & operations combine to delivery amazing solutions for our clients. Expertise across Media, Data, Technology, Commerce & Production in all regions of the world.

PGD is comprised of the best talent, and ways‑of‑working, which enables global scale, innovation and transformation, each day.

Culture, growth and wellbeing underline all aspects of Publicis Global Delivery.

#WeArePGD

Overview

This is a leadership role on the unit's management team. You won't just run operations — you'll lead what operational excellence looks like for a modern, AI-enabled production unit, and you'll work with the leads to setup the systems, and processes that get us there. As Operations Director, you'll own the operating model for the unit — the platforms, processes, that turn a large, distributed team into a high-throughput, continuously improving production engine. You'll partner closely with the technology team to implement automation and AI, and you'll report directly to senior leadership on efficiency, throughput, and the return on our investment in this capability.

Responsibilities

• Standing up the operating model
• Leading the onboarding of ~150 team members onto a new workflow management platform, driving adoption, training, and change management across the unit
• Defining and configuring 50+ distinct delivery workflows within the platform, ensuring each work type is mapped, standardized, and repeatable
• Establishing the operational standards, governance, and ways of working that turn ad hoc, manual processes into a disciplined production system

Driving continuous improvement

• Identifying specific steps, phases, or handoffs within workflows that are inefficient, redundant, or ripe for improvement
• Identifying and implementing opportunities for automation, working in partnership with the technology team to design, test, and roll out automated solutions
• Identifying and implementing opportunities for AI augmentation, partnering with technology to introduce AI tools that increase speed, quality, and consistency
• Building a culture of measurement and continuous improvement across the unit, where efficiency is everyone's responsibility, not just leadership's

Qualifications

• Demonstrable experience in operations leadership, production management, or process/transformation roles — preferably within a creative agency, production studio, shared services, or BPO environment
• Proven track record of standing up or transforming an operational function — moving a team from manual, ad hoc ways of working to standardized, technology-enabled processes
• Hands‑on experience implementing and driving adoption of workflow management or work management platforms across large teams
• Experience identifying and implementing process automation, ideally in partnership with technology or engineering teams
• Experience leading change management and driving platform or process adoption across large, distributed teams
• Excellent communication and stakeholder management skills, with the confidence and credibility to report to and influence senior leadership
• Comfort operating in a high-volume, deadline‑driven environment with multiple concurrent workstreams and demanding quality standards
• A structured, systems‑thinking mindset — you naturally break complex operations into repeatable, improvable components
• Experience managing or coordinating across geographically distributed teams is a strong plus
• Genuine fluency with, and enthusiasm for, applying AI to operational challenges — you see automation and AI as core levers for efficiency, not distant concepts