Program Coordinator

Emapta Global; Bogotá ciudad; Presencial; COP 30.000.000 - 52.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Laptop and peripherals provided

Access to Emapta Academy

Descripción de la vacante

Emapta Colombia seeks a Program Coordinator to organize admissions, onboarding, learning activities, mentorship, and events for the U.S. mortgage lending industry. You will create exceptional participant experiences and manage schedules, records, and communications from a remote Colombia-based setting.

The role offers 5-day work weeks, vacation days, and unlimited upskilling through Emapta Academy courses, with direct exposure to global clients in a diverse, inclusive environment.

Formación

• 1 to 3 years of relevant experience in program coordination, program administration, or administrative support.
• Experience with records, databases, trackers, documentation, and administrative files.
• Experience with admissions, onboarding, training, educational programs, or similar participant-focused processes.
• Experience with meetings, events, orientations, workshops, or other program activities.

Responsabilidades

• Maintain ABU records, databases, trackers, and documentation.
• Coordinate meetings, agendas, materials, and follow-up communications.
• Maintain admissions files, student records, mentor assignments, and program documentation.
• Prepare candidate materials and supporting documentation for review committees.
• Coordinate candidate communications and follow-up activities.

Conocimientos

Program coordination

Records management

Communication

Event planning

Attention to detail

Independent work

Descripción del empleo

Coordinate the Talent Journey Behind Better Mortgage Experiences

Great mortgage experiences begin with people who are prepared to deliver them. Join as a Program Coordinator and keep professional development programs across the U.S. mortgage lending industry organized, connected, and moving forward. Coordinate admissions, onboarding, learning activities, mentorship, and events while creating exceptional participant experiences and building a long-term global career with Emapta from Colombia.

Job Overview

• Employment Type: Indefinite Term Contract
• Work Setup: Work From Home/Remote
• 5-day work week
• Work-from-home arrangement
• 20 vacation days in total
• Fully customized Emapta laptop and peripherals
• Direct exposure to global clients
• Diverse, inclusive, and supportive work environment where every individual is respected, valued, and empowered to succeed
• Unlimited upskilling through Emapta Academy courses

The Qualifications We Seek

• 1 to 3 years of relevant experience in program coordination, program administration, or administrative support
• Experience with records, databases, trackers, documentation, and administrative files
• Experience with admissions, onboarding, training, educational programs, or similar participant-focused processes
• Experience with meetings, events, orientations, workshops, or other program activities
• Strong organizational skills with the ability to manage multiple schedules, deadlines, workflows, and deliverables
• Strong communication and follow-up skills with the ability to interact professionally with candidates, students, mentors, instructors, and leadership
• Strong attention to detail and accuracy when handling confidential information, documentation, and records
• Ability to manage candidate and participant communications, including schedules, reminders, announcements, and status updates
• Ability to prepare reports, dashboards, status updates, and program metrics
• Ability to work independently, prioritize tasks, and ensure timely completion of program activities and deliverables

Success Measures

• Timely completion of admissions activities
• Accurate maintenance of candidate and student records
• On-time execution of program schedules and events
• Positive candidate and student experiences
• Effective communication and follow-up
• Accurate reporting and document management
• Successful execution of Orientation, Signing Day, and other program events

Your Daily Tasks

Program Administration

• Maintain ABU records, databases, trackers, and documentation.
• Manage program calendars, schedules, deadlines, and administrative workflows.
• Coordinate meetings, agendas, materials, and follow-up communications.
• Maintain admissions files, student records, mentor assignments, and program documentation.
• Keep all forms, templates, policies, and procedures current and accessible.
• Monitor administrative tasks and ensure timely completion of program deliverables.

Admissions Process Support

• Coordinate candidate progression through the admissions process.
• Receive and track candidate nominations.
• Schedule discovery conversations, portfolio reviews, interviews, and admissions meetings.
• Monitor candidate submission deadlines and required documentation.
• Maintain candidate status updates within the admissions pipeline.
• Prepare candidate materials and supporting documentation for review committees.
• Coordinate candidate communications and follow-up activities.

Student Onboarding & Orientation

• Coordinate acceptance communications and welcome materials.
• Prepare and distribute student welcome packages.
• Schedule and coordinate orientation activities.
• Manage student onboarding checklists and required documentation.
• Provide timely communication about program expectations, schedules, and resources.
• Serve as a point of contact for student questions and administrative support.

Event Coordination

• Coordinate logistics for Signing Day, Orientation, Graduation, Recognition Events, and other ABU activities.
• Reserve meeting spaces, coordinate virtual meeting logistics, and manage event schedules.
• Order supplies, materials, and branded merchandise as needed.
• Prepare participant communications and event materials.

Communication & Participant Support

• Serve as the primary administrative contact for candidates, students, mentors, and instructors.
• Respond to participant inquiries and provide timely follow-up.
• Distribute program announcements, reminders, schedules, and updates.
• Maintain email distribution lists and communication templates.
• Assist with feedback surveys and program evaluations.
• Support a positive and professional participant experience throughout the program.
• Schedule classes, workshops, mentoring sessions, and training activities.
• Track attendance, participation, and completion records.
• Coordinate mentor assignments and mentor-student communications.
• Prepare learning materials and training resources for distribution.
• Support instructors and subject matter experts with administrative needs.
• Track student progress and completion of required program activities.

Documentation & Reporting

• Maintain accurate records for admissions, student participation, and program activities.
• Prepare routine reports, dashboards, and status updates.
• Track key program dates, milestones, and completion metrics.
• Organize electronic files and supporting documentation.
• Assist with audit requests and compliance-related documentation.
• Protect the confidentiality of candidate and student information.

About the Client

Our client is a nationally recognized U.S. full-service mortgage lender helping homeowners purchase and refinance with confidence. Founded in 1996, they deliver personalized mortgage solutions backed by experienced professionals, trusted guidance, and a people-first philosophy. Their culture centers on genuine care, continuous growth, collaboration, and community impact. Beyond lending, they invest in employee development and give back through companywide service initiatives, creating an environment where professionals can grow while helping customers navigate meaningful homeownership decisions with confidence and peace of mind.

Join the Top 1% Talent. A Better Career. A Better Life.

The world doesn't move forward because everyone is the same. It moves forward because people bring different perspectives, strengths, and ways of thinking. If you've been waiting for a workplace that sees your potential before anything else, this is your moment.

At Emapta Colombia, we believe great careers begin when people are recognized for what they can do-not defined by what others expect. That's why we're creating more opportunities for exceptional talent to thrive in an inclusive workplace where your skills are valued, your ambitions are supported, and your contributions make a lasting impact.

Since 2010, Emapta has helped transform global outsourcing through personalized solutions and seamless collaboration. Today, we’re proud to support more than 1,200 clients worldwide with a community of over 12,000 talented professionals-all united by one belief: exceptional talent can come from anywhere.